Payroll Assistant

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About the Job

The Payroll Assistant is an integral part of IntouchCX’s payroll team and is responsible for receiving, organizing, and auditing all payroll related information delivered from operations and support functions for accuracy and compliance.

As Payroll Assistant, You Will…

• Execute payroll information for the assigned programs
• Coordinate with Human Resources and Logistics for the reports delivery related to permanent and agent’s payroll, including incidence, vacations, medical leaves, and payment retention
• Review accuracy between billing vs payroll hours
• Gather and organize the information regarding incidence payroll
• Generate and deliver accounting accruals related to bonuses and vacations
• Document the payrolls and any other important documentation to help and respond to external audits
• Provide prompt response and assistance in regards to payroll inquiries by employees within 24 business hours
• Support payroll delivery by adhering to guidelines and policies
• Provide employees information about government deductions (RAP, IHSS, INFOP, ISR, Cesantia)
• Maintain a high-level of confidentiality in regards to the following: payroll, salaries, and deductions
• Support with any requirements from accounting or finance

As Payroll Assistant, You Have…

• Bachelor’s or post-secondary degree in Finance or Accounting (or equivalent)
• Minimum 2 years experience in payroll processing
• Intermediate to advanced computer skills, with strong Microsoft Excel knowledge
• Customer-focused attitude, with a high-level of professionalism and discretion
• Strong communication skills to effectively interact with diverse groups of people, both internally and externally
• Superior attention to detail with an eye for accuracy
• Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
• Strong problem-solving, planning, and analytical skills
• Excellent organizational and time management skills to complete work in a timely manner

IntouchCX provides and promotes equal employment opportunities in accordance with all applicable laws of Guatemala and the principles of natural justice. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, place of origin, color, ethnic, national or aboriginal origin, citizenship, political conviction, belief or activity, language, civil status, source of income, social condition, creed, sexual orientation, age, record of offences, marital status, common-law partnership status, family status or disability, or any other that can be consider discriminatory under applicable laws of Guatemala.

IntouchCX will never ask for payment, money, financial or banking information during the recruitment process. We only communicate through official channels.

Should you receive a suspicious job offer, or posting, from anyone claiming to be an IntouchCX employee, please report it immediately to hr@intouchcx.com for review and validation.