Operations Supervisor

Five Star Solutions, headquartered in Sioux Falls, SD, is seeking a full-time, on-site Operations Supervisor for our Guatemala City location. This role provides dedicated on-site leadership ensuring smooth day-to-day site operations, strong coordination with U.S.-based leadership, and a positive on-site experience for associates. This role is ideal for an experienced operations professional who is highly organized, collaborative, and adaptable as the site continues to grow. We are seeking a motivated and hands-on Onsite Operations Supervisor to support daily operations and lead front-line teams in a fast-paced environment. This role is ideal for someone who thrives on the floor, leads by example, and is passionate about driving performance and accountability.

Responsibilities

• Supervise and support daily onsite operations to ensure efficiency and service quality
• Provide real-time coaching, feedback, and performance management to team members
• Maintain a strong floor presence, actively engaging with staff and handling escalations as needed
• Monitor key performance metrics and implement process improvements
• Ensure adherence to company policies, procedures, and professional standards
• Foster a positive, accountable, and high-performing team environment
• Adapt quickly to changing priorities and operational needs

Qualifications

• 1+ year of experience in a supervisory or team lead role
• Proven track record of effective performance management
• Process-oriented mindset with strong attention to detail
• Willingness to remain hands-on, including high floor presence and phone involvement
• High level of professionalism, reliability, and accountability
• Flexible and adaptable in a dynamic, onsite work environment

As Five Star continues to grow, we are looking for a leader who leads from the front and is a strong communicator with the ability to motivate and guide teams. The ideal candidate would be a solution-oriented thinker who can balance people and process.