IT Technical and Administrative Support

Title: IT Technical and Administrative support

Location: Guam

Help Desk & Technical Support: Provide Tier 1 and Tier 2 support, resolve user issues, manage service tickets, and troubleshoot hardware, software, and network problems.

Telecommunications Support: Assist with management of phone systems, VoIP services, and telecommunications requests.

IT Liaison & Coordination: Serve as the command's IT representative, coordinating user requirements and working with the CIO3 IT Office.

Mobile Device Management: Provision, secure, maintains, and support enterprise mobile devices.

Asset Management: Track and manage IT equipment and software throughout their lifecycle, including procurement, deployment, inventory, and disposal.

Documentation & Communication: Maintain SOPs, user guides, and communicate IT updates, outages, and new services.

Administrative Support: Provide clerical support, process improvement recommendations, and records management.

Additional IT Duties: Perform other assigned IT-related tasks as needed.

Requirements

Clearance: Active Secret

Certification: CompTIA security+

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development