Business Service Officer

GCB 7

We are currently seeking a high calibre professional to join our team as a Business Service Officer

In this role you will:

• With updated and sound knowledge of Business Banking products/services, to perform Know Your Customer to understand customer needs
• To proactively identify sales opportunities, cross-selling bank products and services most suitable to customers, refer to Assistant Managers to complete the sales when appropriate and close sales independently when required
• To provide excellent service to customers through introduction of appropriate services by acting as the first contact point for customers visiting / approaching Business Centre
• To offer support to Vice Presidents, Assistant Managers, Business Development Managers by building and strengthening customer relationship with existing customer area of the Business Centre
• To actively drive digitalization and provide clear guidance for customer self-serving via digital channels in the Business Centre
• To perform other operational duties as assigned after office hours

To be successful you will need:

• Covered counter/service & operations/platform experience with exposure to corporate customers and knowledge of general banking products
• Relevant professional qualifications in Insurance and Investment are also required
• Good communication and service skills
• Ability to spot sales opportunities, make referrals and close sales when required
• Good understanding of product/services of Business Banking
• Good spoken / written English, fluent Putonghua

Opening up a world of opportunity
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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