Data Analytics

GCB 4

We are currently seeking a high calibre professional to join our team as a Data Analytics

In this role you will:

1) Demand intake and shaping (end-to-end ownership)

• Serve as the single accountable owner for the I&A tooling demand pipeline.
• Run a consistent intake process (request form/brief, minimum information standards, acceptance criteria, triage approach).
• Shape demand into well-defined deliverables by clarifying:

• business problem and target users
• required capability (tool enablement, access, onboarding, platform enhancement, feature request)
• dependencies, constraints, and delivery approach options

• Maintain a transparent backlog with clear status, ownership, milestones, and delivery dependencies.
• Use centralized platform (e.g. JIRA) to support the management of the demands

2) Prioritisation and governance

• Drive prioritisation using clear criteria (value, risk/control needs, regulatory commitments, capacity, strategic alignment, reusability).
• Facilitate demand review and prioritisation forums; document decisions, rationale, and trade-offs.
• Act as a connector across teams to ensure demand is routed correctly (platform vs product vs engineering vs service enablement).
• Track the financial (funding, cost estimate, budget and recharge allocation details) of prioritized demands

3) Pipeline analytics, insights and reporting

• Build and maintain management information (MI) for the demand pipeline, such as:

• demand volume and themes (by platform / tool, business area, request type)
• cycle time (intake-to-approval, approval-to-delivery), ageing and stalled items
• throughput, capacity constraints and recurring bottlenecks
• rework rates and “failure demand” drivers (e.g., unclear requirements, access/control issues)

• Turn reporting into insight: recommend and drive changes to improve time-to-value, transparency, and delivery predictability.

4) Stakeholder management and communication

• Partner with business stakeholders, I&A leadership, platform owners, engineers and service team leads to align expectations and delivery sequencing.
• Provide crisp, senior-ready updates on pipeline health, priorities, delivery risks and decision points.
• Proactively manage conflicts in demand and dependency clashes—keeping outcomes moving without creating surprises.

5) Value and adoption focus

• Ensure requests define measurable outcomes (e.g. productivity, control uplift, improved analytics capability, reduced manual effort, user satisfaction).
• Track adoption signals where available (usage, onboarding completion, service desk trends) and feed insights back into roadmap and enablement.
• Identify opportunities to standardise, reuse, and reduce tool sprawl/duplicated demand across B/GI.

6) Risk, controls and responsible delivery

• Ensure demand is aligned to required controls (data classification, access approvals, auditability, model/tool usage expectations).
• Raise and manage delivery risks early (security constraints, data residency concerns, licensing limits, platform capacity).

To be successful you will need:

• Experience in demand management, portfolio management, product operations, or delivery governance in data/analytics or technology platforms.
• Strong analytical capability—able to convert operational data into actionable insights and influence decisions.
• Confident stakeholder management across technology and business, including facilitation of prioritisation discussions.
• Ability to write clear, structured briefs and define “what good looks like” for requests and outcomes.

Desirable

• Experience in regulated financial services environments with strong control expectations.
• Familiarity with agile ways of working, backlog management, and dependency management across multiple teams.
• Experience with benefits realisation/OKRs and adoption metrics for platform or tooling enablement.

Key stakeholders

• GCIO CTO Data Technology I&A leadership
• Tool/platform owners (DSW, BI/viz platforms)
• Engineering, architecture, service management and operations teams
• Information Security, Risk/Compliance, Data Governance partners
• I&A Business users and analytics communities

Opening up a world of opportunity
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