Manager Technical Operations

Oracle Cloud is the first public cloud built from the ground up to be a better cloud for every application. By rethinking core engineering and systems design for cloud computing, we created innovations that solve problems that customers have with existing public clouds. We accelerate migrations of existing enterprise workloads, deliver better reliability and performance for all applications, and offer the complete services customers need to build innovative cloud applications.

Oracle Cloud Infrastructure is a smart, motivated, and diverse group that is focused on bringing the world’s most important work to OCI. We build and operate all our cloud regions to be reliable and high-performance. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission.

We are looking for a senior manager who is passionate about operations and the customer experience. You should be comfortable supporting distributed systems that interact with a variety of services. You should enjoy driving effective organizations, coaching and mentoring, and representing your organization to senior leadership. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn.

We offer unique opportunities for smart, hands-on leaders with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications.

Monitors regular administration and mentors' team to conduct performance trend analyses and manage server capacity. Oversees team efforts to optimize system configurations and backups. Leads team in developing and implementing enhancements to improve the performance reliability, and security, of systems and environments. Mentors team to investigate system issues and facilitate high-severity incident triage to drive incident resolution and prevention. Supervises team for escalated support cases to drive issue resolution for a wide range of production environment problems.

Responsibilities:

• Supervise a 24/7 team of technical operators, ensuring that production applications your team supports are stable, reliable, and well-documented.
• Work closely with engineering managers and development teams to ensure that platforms are designed with scale and operability in mind.
• Troubleshoot and debug complex issues in production applications.
• Own end-to-end availability and performance of key services and build automation to prevent problem recurrence.
• Automate response to all non-exceptional service conditions.
• Assist in the roll-out and deployment of new product features and installations to facilitate our rapid iteration and constant growth.
• Develop tools to improve our ability to rapidly deploy and effectively monitor custom applications in a large-scale environment.
• Recruit, retain, and develop strong engineers while embodying OCI values and culture.

Requirements:

• This role is open to Israeli nationals only.
• This role will involve the successful applicant working on public sector projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance.
• 3-5 years equivalent work experience in Infrastructure as a code/SRE/DevOps tooling/Automation in supporting large scale systems in Production.
• 1-3 years of experience in the management of Engineering/DevOps/SRE teams.
• Experience with Linux.
• Experience deploying code within change management procedures.
• Experience participating in or running incident management.

Minimum Job Qualifications
Education and/or Experience:
8 years of experience in computer network administration, database management, systems architecture, systems administration, or related field

OR

Bachelor's Degree in information technology, computer science, engineering or related field AND 4 years experience in computer network administration, database management, systems architecture, systems administration, or related field

OR

Master’s Degree in information technology, computer science, engineering or related field AND 2 year experience in computer network administration, database management, systems architecture, systems administration, or related field.

Job Skills:
Customer Service Demonstrated ability in or knowledge of customer service, including identifying and resolving customer needs and handling sensitive situations with diplomacy.
Cybersecurity Trends Demonstrated ability in or knowledge of cybersecurity trends, including staying current with industry threats, best practices, and emerging technologies.
Incident Management and Response Demonstrated ability in or knowledge of incident management and response, including timely handling and escalation of incidents to minimize business impact.
Operating Systems Demonstrated ability in or knowledge of operating systems, including installing, upgrading, and troubleshooting various operating environments.
Performance Tuning Demonstrated ability in or knowledge of performance tuning, including optimizing system or application performance and using relevant tools and techniques.
Systems Integration Demonstrated ability in or knowledge of systems integration, including describing, supporting, or overseeing technology integration projects.
Technical Writing Demonstrated ability in or knowledge of technical writing, including developing and maintaining accurate technical documentation.
Training and Development Demonstrated ability to design and deliver effective training programs to build team and individual capabilities.
Troubleshooting Demonstrated ability in or knowledge of troubleshooting, including diagnosing and resolving issues across various technical domains.
Technical Account Management Demonstrated ability to manage technical relationships and ensure successful outcomes with key accounts.
Cloud Architecture Demonstrated ability in or knowledge of cloud architecture, including designing scalable, reliable, and performant cloud services.
Cloud Computing Demonstrated ability in or knowledge of cloud computing, including deploying, managing, and securing cloud environments and applications.
Scripting Languages Demonstrated ability in or knowledge of scripting languages, including writing and maintaining scripts to improve system efficiency.

Preferred Job Qualifications
Education and/or Experience:
9 years of experience in computer network administration, database management, systems architecture, systems administration, or related field

OR

Bachelor's Degree in information technology, computer science, engineering or related field AND 5 years of experience in computer network administration, database management, systems architecture, systems administration, or related field

OR

Master’s Degree in information technology, computer science, engineering or related field AND 3 years of experience in computer network administration, database management, systems architecture, systems administration, or related field.

Job Skills:
Oracle Product Knowledge Demonstrated knowledge of Oracle products and the ability to educate customers on their effective use.

People Leadership / Management Experience:
1 year of experience in a leadership role with or without direct reports.

Budget Experience:
1 year of experience working with operating budgets and/or project financials.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.