Immigration Support Specialist

Position Overview

As a member of the Immigration Case Support team, you will directly support our Operational teams, providing timely and accurate administrative and client support in order to meet internal metrics and deliver on our customer commitment.

Duties and Responsibilities

• Working closely and seamlessly with Newland Chase Consultants to support client needs
• Monitoring draft requests to complete the application drafts within the time frame per the SLAs
• Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output before the draft application is returned to the Consultant Support
• Utilize the ASF and correct client documents/personal information to complete accurately in line with the applicant’s passport and personal documentation.
• Maintaining strict client confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data
• Completing all work in strict compliance with law, regulations, and company policies, supporting CIBT’s and Newland Chase’s strong ethical culture
• Ensuring that the appropriate client records are established and maintained, and that key correspondence and documentation is saved into in Newland Chase secure database in accordance with company protocol
• Assisting with other department activities as needed, and performing additional duties and responsibilities as assigned

Adherence to Company Policies

• Leads by example and complies with the company code of conduct and policies. Ensures consistency in adhering to company policies and procedures, uniformly and without exception.
• Maintains a culture of accountability through clear expectations and performance management.

Teamwork and Collaboration

• Collaborate with colleagues across departments
• Adapt to changing business needs
• Assist others as needed
• Maintain standards of conduct

Education and Qualifications (E = Essential | D = Desirable)

• Graduate (Any Stream) with a minimum of 2 years of data entry experience (E)
• Results oriented and operates with a strong level of accountability
• High standards and integrity coupled with excellent attention to detail and organisational skills (E)
• Proficiency/fluency of English language, spoken and written.
• Strong focus with exceptional interpersonal and communication skills; proactive approach to addressing and communicating issues, providing feedback and solutions.
• Ability to be flexible with scheduling based on business needs.
• Excellent time management and planning skills required (E)
• Immigration case management/immigration support experience (1-2 years) (D)
• Exceptional problem solving and analytical skills within a fast-paced environment with competing demands (E)
• Communicates both verbally and in writing clearly and accurately and adheres to client and firm confidentiality and privacy (E)
• Ability to work independently, as a member of a team and under supervision(E)
• Able to demonstrate a positive and flexible attitude to work, particularly new initiatives (E)

Competencies

The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process:

• Effective Communication
• Data analysis and reporting
• Attention to detail
• Learning and researching
• Achieving personal work goals and objectives

About Us

CIBT is a leading global provider of immigration and visa services for corporations and individuals, operating in 25 countries worldwide. With more than 30 years of experience, CIBT is the trusted service provider to many of the world’s leading companies, including a majority of the Fortune 500.

CIBT delivers a comprehensive suite of services through two primary brands: Newland Chase, a wholly owned subsidiary specializing in global immigration strategy and advisory services for corporate clients worldwide, and CIBTvisas, a market leader in business and travel visa services for both corporate and individual clients.

Through its global expertise and extensive network, CIBT helps organizations and travelers navigate complex travel and immigration requirements in a fast, convenient, and secure manner.

Equal Employment Opportunity

CIBT is committed to building a diverse, equitable, and inclusive workplace where all employees and applicants are treated with respect and dignity. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, ethnicity, national origin, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, disability, medical condition, marital or family status, veteran status, genetic information, or any other characteristic protected by applicable local law.

CIBT is committed to providing reasonable accommodations throughout the recruitment and employment process for individuals with disabilities or other accessibility needs. If you require assistance or an accommodation, please contact us at GlobalRecruiting@cibt.com.