Customer Service Advisor
- BT Group
- Gurugram, India
- INR 300,000 – INR 500,000
About the role
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What you’ll be doing
- Assists in the implementation of specific Customer Service management plans under supervision.
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
- Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
Essential Skills / Experience
Desirable Skills / Experience
Our Package
Skills
- Customer Relationship Management
- Problem Solving
- Communication
- Data Analysis
- Process Improvement
- Team Collaboration
- Service Delivery
