Process Lead DBA

About CleanHarbors

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Overview:

The District Branch Admin (DBA) team primarily responsibility to support a group of facilities as a corporate function. Oversees and manages the administrative and clerical functions of the facility operations.

• managing the administrative services provided for Technical Services group Safety-Kleen Environmental/Field Service making sure services provided on time and accurately
• You will manage a team of TSA SKE/FSA professionals, providing leadership, guidance, and support to ensure successful execution of TSA initiatives
• Provide leadership and guidance to a team of TSA SKE/FSA professionals, including hiring, training, mentoring and performance management
• Ensure timely and accurate completion of work requests from the production network through monitoring workflow and reviewing capacity, creating product level metrics, delivering feedback to requesters and team members, and training team members on new skills
• Establish and maintain relationships with business stakeholders to understand their needs
• Develop process metrics and KPIs for the team and report them out to senior leadership on regular interval
• Review effectiveness of quality control function by analysing data and managing resource quality scores
• Making sure escalations are handled effectively and dealt with CAPA framework
• Implement sustainable best practices for management, standardization, and capture of data.
• Ensure policies and procedures are documented, followed, and updated as needed
• Drive and mentor change management within TSA SKE/FSA group
• Engage with business functions and leadership to identify existing gaps in process and establish control
• Establish and drive data tracking and management mechanism within the team
• Audit the quality of TSA/ SKE/FSA associates work and share periodic constructive feedback
• Conduct regular one on one with the direct reports and prepare EWS ( Early Warning System)
• Conduct annual and semi-annual appraisals for Direct Reports

Functional & Technical Requirements:

• 6-10 years of Operations experience. preferably in Accounts payable / Accounts receivables / Customer or Supplier helpdesk
• Business related Bachelors/Master’s Degree
• Experience leading and coaching teams of analysts; developing career paths and opportunities
• Excellent written and speaking communication skills; highly proactive; previous experience working with US-based leadership
• Demonstrated ability to work on multiple projects simultaneously
• Proficiency in metrics-based decision making with an emphasis on reading and interpreting data
• Experience in remote transition
• Excellent in change management and Lean Six Sigma concept
• Excellent leadership skills and track record delivery through teams and integrating business and technology stakeholders