Quality Analyst – Manual Testing

About the Role:

We are looking for a detail-oriented Quality Analyst to lead manual testing efforts for the Customer Portal, a React/AEM-based web application integrated with SAP, Salesforce, and supporting middleware. The QA will validate end-to-end business scenarios spanning the web/AEM front end and SAP-driven backend processes (orders, deliveries, invoices, documents), ensuring the portal meets functional, data-accuracy, and customer-experience requirements before release.

Key Responsibilities:

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Test Planning & Strategy:

Define the manual test strategy and test plans for each Phase 1 module (Profile, Documents, Contact Us, Dashboard, Deliveries, Order Status), covering functional, regression, integration, and UAT-support testing.

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Test Case Design:

Author detailed test cases and test scripts derived from business requirement documents, including field-level validations, business rules, and source-system mappings (e.g., SAP, SFDC).

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SAP-Integrated Scenario Testing:

Validate portal behavior against SAP-driven data and logic, including order status transitions, delivery commitment / delay logic, credit/pricing/compliance blocks, invoice and document availability, and output management triggers.

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Web/UI Testing:

Perform functional, cross-browser, responsive, and accessibility testing of the React/AEM front end, including forms, search/filter behavior, modals, file uploads/downloads, and navigation flows.

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Data Validation:

Verify data accuracy and consistency across SAP, Salesforce (SFDC), and the portal UI, including account details, contact information, order/delivery data, and document metadata.

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Defect Management:

Log, triage, and track defects to closure using the team's defect management tool, working closely with React developers, AEM SMEs, and SAP consultants on root cause and resolution.

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Requirement Traceability:

Maintain requirements-to-test-case traceability matrices to ensure full coverage of documented requirements and sign-off criteria.

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Regression & Release Testing:

Execute regression test cycles ahead of each release, validate bug fixes, and provide go/no-go quality input to the Project Lead.

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UAT Support:

Support business stakeholders during User Acceptance Testing, including test data preparation, issue triage, and coordination of retesting.

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Documentation:

Maintain clear test documentation, execution logs, and status reporting (pass/fail metrics, defect trends, coverage) for project stakeholders.

Must-Have Skills:

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Experience:

5+ years of manual QA experience with at least 2+ years testing applications integrated with SAP and modern web front ends.

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SAP Exposure:

Working knowledge of SAP Sales & Distribution (Order-to-Cash) processes – Sales Orders, Deliveries, Billing/Invoicing, Customer Master – sufficient to validate business rules and data displayed on the portal.

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Web Application Testing:

Hands-on experience testing React-based or other modern JavaScript web applications, including responsive/cross-browser testing; exposure to CMS/DXP platforms such as AEM is a plus.

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Test Management Tools:

Proficiency with test management and defect tracking tools (e.g., JIRA/Xray, Azure DevOps, qTest, or similar).

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API/Integration Awareness:

Ability to validate data flowing through REST/GraphQL APIs and integration layers (e.g., Apigee) at a functional level, using tools such as Postman.

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CRM Exposure:

Familiarity with Salesforce (SFDC) data structures (Accounts, Contacts, Cases) as they relate to customer and case data shown on the portal.

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Strong analytical skills with the ability to design test scenarios covering complex business/status logic (e.g., order and delivery lifecycle states).

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Excellent written and verbal communication skills for defect reporting and stakeholder coordination.

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Experience working in Agile/Scrum teams, including participation in sprint ceremonies and Definition of Done reviews.

Added Advantage (Highly Preferred):

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Experience testing AEM (Sites/SPA Editor) authored pages and AEM Dispatcher-cached content.

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Exposure to SAP transaction codes relevant to customer master and order data (e.g., XD03) for cross-verification during testing.

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Experience testing Salesforce Case creation/workflow integrations.

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Basic SQL knowledge for backend data verification.

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ISTQB Foundation Level certification.

Qualifications:

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B.E / B.Tech / MCA or equivalent.

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ISTQB or equivalent QA certification is a plus.