Client Support Manager
- EXL
- Noida, India
- INR 800,000 – INR 1,200,000
Account Roles and Responsibilities:
ROLE RESPONSIBILITIES Account Management
- Support Client Management initiatives – track open items related to key deliverables, status updates and client communications
- Improvement & Automation of reports to reduce manual data collection
- Maintaining Change Order Tracker while ensuring timely update
- Assist with preparation of client presentations
- Manage client administrative requests including updated information on contracts, staffing and locations
Financial Management
- Track Revenue pipeline and growth
- Tracking Overdue invoices and Outstanding payment status
- Creation/validation of invoices
- Spend analysis to control cost and provide insights on cost leakage
- Tracking budget to actual (e.g. revenue, budget, BOI)
Forecasting
- Support internal P&L reporting
- P&L Analysis and review including R&R and cost
- Revenue and GM forecasting
- Monthly Financial review
Salesforce Support
- Assist with entry and updating sales opportunities
- Assist with maintenance of client information in Salesforce (e.g. contacts, meetings)
Contract Management
- Manage and track open contract, SOW, and change request items. Review drafts for accuracy of services, and sufficiency of text for presentation to legal, pricing, tax, and operations
- Manage client administrative requests including updated information on contracts, staffing, and locations
Research
- Research relevant information about client
- Research relevant information about healthcare industry and related fields in support of revenue opportunities
ROLE RESPONSIBILITIES Account Management
- Support Client Management initiatives – track open items related to key deliverables, status updates and client communications
- Improvement & Automation of reports to reduce manual data collection
- Maintaining Change Order Tracker while ensuring timely update
- Assist with preparation of client presentations
- Manage client administrative requests including updated information on contracts, staffing and locations
Financial Management
- Track Revenue pipeline and growth
- Tracking Overdue invoices and Outstanding payment status
- Creation/validation of invoices
- Spend analysis to control cost and provide insights on cost leakage
- Tracking budget to actual (e.g. revenue, budget, BOI)
Forecasting
- Support internal P&L reporting
- P&L Analysis and review including R&R and cost
- Revenue and GM forecasting
- Monthly Financial review
Salesforce Support
- Assist with entry and updating sales opportunities
- Assist with maintenance of client information in Salesforce (e.g. contacts, meetings)
Contract Management
- Manage and track open contract, SOW, and change request items. Review drafts for accuracy of services, and sufficiency of text for presentation to legal, pricing, tax, and operations
- Manage client administrative requests including updated information on contracts, staffing, and locations
Research
Research relevant information about client
Research relevant information about healthcare industry and related fields in support of revenue opportunities
Must be detail oriented
Strong written and verbal communications skills are a must. Candidate must have a client-facing command of written and verbal communications and be able to clearly and concisely articulate issues and resolutions.
Strong proficiency with PPT
Able to develop strong understanding of fundamental concepts US Healthcare system and all EXL Health services
Strong independent problem-solving capability
Must demonstrate the vision, mission, and values of EXL
Experience with Salesforce preferred
MBA preferred
Skills
- Client Relationship Management
- Financial Analysis
- P&L Reporting
- Salesforce
- Contract Management
- Invoice Processing
- Data Analysis
