Analyst

The Role

Working as an integral part of the Application Operations team, you will work closely with Support Analysts, Software Developers, Product teams, Service delivery teams & 3rd party suppliers to ensure the smooth running of key client assets across Tax & Legal. We are looking for someone with a background in technology, ideally to degree level to join an expanding team and be part of a new Technology capability.

You will have …

Proven track record of excelling in a busy delivery environment

Excellent organisational, troubleshooting and problem-solving skills

Strong communication skills – written and verbal

Ability to grasp new concepts and learn quickly

Familiarity with ITIL concepts and associated best practice

Experience of one or more industry standard ITSM tools

Ability to work effectively as part of a team or on own initiative

You may have …

Intermediate knowledge of MS Desktop and Server operating systems

Intermediate knowledge of SQL scripting and/or PowerShell scripting

ITIL Foundation certification

Experience of supporting bespoke software solutions

First-hand experience of incident management & request fulfilment in an Application Support/2nd line context

Release & Deployment experience

Experience of Jira Service Management

Experience of producing management information/reporting for senior management

Service Management experience