NOC + SOC Lead

Experience:

8-12 Years Shift: 24x7 Operations Leadership Team Size: 14 Resources (L1/L2 Analysts)

Role Summary

The NOC + SOC Lead will be responsible for leading 24x7 Network and Security Operations, ensuring service availability, security monitoring, incident response, and operational excellence. The role will manage a team of 14 analysts, provide technical leadership, handle major incidents, drive SLA compliance, and act as the primary customer escalation point.

Key Responsibilities

Operations & Service Delivery

• Lead and manage 24x7 NOC and SOC operations.
• Ensure continuous monitoring, alert triage, and incident management.
• Manage shift coverage, resource planning, and operational governance.
• Drive SLA, KPI, and service quality compliance.
• Conduct daily, weekly, and monthly operational reviews.

Incident & Security Management

• Lead Major Incident (P1/P2) management and escalation activities.
• Oversee security investigations, threat analysis, and incident response.
• Ensure rapid escalation of high and critical security incidents.
• Drive Root Cause Analysis (RCA) and Problem Management.
• Govern runbooks, operational procedures, and escalation matrices.

Technical Leadership

• Provide hands-on guidance across:

• Datadog

  (Infrastructure & Application Monitoring)

• CrowdStrike Falcon

  (Endpoint Security & Threat Detection)

• Databricks & SQL

  (Security and Operational Analytics)

• Microsoft Sentinel / Splunk

• Azure & AWS Cloud Operations

• Microsoft Defender XDR

• Network Technologies (TCP/IP, DNS, VPN, Firewalls)

Team & Stakeholder Management

• Lead, mentor, and develop NOC/SOC engineers.
• Drive technical training, certifications, and knowledge management.
• Manage customer communications and executive escalations.
• Ensure high-quality shift handovers and operational reporting.

Required Skills

• 8+ years in NOC, SOC, or IT Operations.
• 3+ years managing 24x7 support teams.
• Strong expertise in Datadog, CrowdStrike, Databricks, SQL, SIEM platforms, and Cloud Operations.
• Experience in Incident Management, Security Operations, and Service Management.
• Excellent stakeholder management and communication skills.

Preferred Certifications

• ITIL 4 Foundation / Managing Professional
• Microsoft SC-200
• AZ-500 or AWS Security Specialty
• CISSP / CySA+ / CEH
• CrowdStrike Certifications
• Datadog Certification

Success Measures

• 24x7 operational and security coverage.
• 98% SLA compliance.
• Effective incident and escalation management.
• Strong team performance and customer satisfaction.
• Continuous improvement in monitoring, security posture, and operational efficiency.