Operations Team Member - AFD Services RA Operations

Job Description – Team member Loan disbursement and Maintenance activity

Key Responsibilities:

1. Application Review:

   • Review loan applications and supporting documents from borrowers to ensure completeness and accuracy.

2. Data Entry:

   • Ensuring on adherence of all internal process check list, co-ordinating with sales team to get the queries resolved.
   • Validation of loan prospect details in salesforce application with documents and boarding of loan into core application
   • Updation of multiple parameter like insurance details, asset details, repayment details and other critical details in core application

3. Compliance:

   • Ensure that all loans comply with bank process notes and guidelines.

4. Timeline Management:

   • Monitor timelines for loan processing to ensure that loans are processed in a timely manner and meet closing deadlines.

5. Control MIS action:

   • Preparation of daily outward and inward file for all the file movement
   • Updation of CERSAI and ROC’s
   • Updation of customer KYC details in bank application

6. OD limit management:

   • Validating the document and OD requirement basis the LLI sheet and setting of OD limit in finacle application.
   • Updation of bank level exposure of customer in glems application.

7. Maintenance activity

   • Handling customer request to make necessary changes in customer CRN
   • Handling customer request to adjust part payments in loan
   • Handling customer request in processing excess refund in loan account
   • Handling customer in reversal of charges
   • Customer receipt accounting in core application

8. Problem-Solving:

   • Address any issues or challenges that arise during the processing of loans, working to resolve them efficiently.

Skills and Qualifications:

• Education: Requires a degree in finance, business, or a related field can be beneficial.
• Experience: Previous experience in mortgage processing or related fields is often preferred.
• Technical Skills: Proficiency in mortgage processing software and Microsoft Office Suite.
• Attention to Detail: Strong analytical skills with an emphasis on accuracy in documentation.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with clients and colleagues.
• Organizational Skills: Ability to manage multiple loans and tasks simultaneously while adhering to deadlines.