Service Level Manager L2

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

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· Hands-on ServiceNow engineering experience, including configuration, scripting, workflows, Flow Designer, business rules, client scripts, UI policies, scheduled jobs and platform utilities. · Experience supporting an in-progress ServiceNow implementation, including inherited configuration, active development, backlog delivery, defect remediation and release preparation. · Knowledge of ServiceNow instance administration, environment management, application deployment, update sets, application repository, cloning, upgrades and release controls. · Experience building and supporting integrations using REST/SOAP APIs, IntegrationHub, import sets, transform maps, MID Server, connectors, web services and enterprise integration patterns. · Experience integrating ServiceNow with external managed security operations providers, SOC platforms, ticketing interfaces, case management systems, event sources, alert feeds, vulnerability data sources or security service portals. · Understanding of provider integration patterns, including event ingestion, case or ticket synchronisation, status updates, enrichment, handoff, remediation tracking, evidence exchange, SLA visibility and workflow closure. · Understanding of cloud and hybrid infrastructure concepts, including networking, identity, monitoring, security, access control, data movement and operational support processes. · Ability to troubleshoot configuration, integration, data, access, workflow, external provider interface, performance and environment issues in a structured and pragmatic way. · Experience supporting technical testing, defect triage, remediation, deployment readiness, release activities and transition to support. · Good understanding of ITIL, ITSM processes, security operations handoff processes, service management tooling and operational support models. · Strong collaboration skills with architects, developers, testers, cloud engineers, integration teams, security stakeholders, external providers, operations and business stakeholders. · Ability to produce clear technical documentation, runbooks, configuration notes, deployment records, integration documentation, external provider specifications and handover materials.Mandatory Skills: ServiceNow - SaaS .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.