Guest Service Associate - Housekeeping

Company Description

Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

• Maintain and clean guest rooms, bathrooms, and common areas to the highest Fairmont standards, ensuring all spaces are immaculate and welcoming
• Provide exceptional guest service by responding promptly to guest requests, special needs, and inquiries with professionalism and courtesy
• Inspect rooms upon completion of cleaning to verify quality standards, attention to detail, and compliance with property specifications
• Manage and organize housekeeping supplies and inventory, reporting low stock levels and maintaining efficient supply usage
• Collaborate with team members and supervisors to prioritize room assignments and meet daily cleaning schedules
• Report maintenance issues, damages, or safety concerns to supervisory staff immediately for prompt resolution
• Follow all health, safety, and sanitation protocols, including proper handling of cleaning chemicals and equipment
• Communicate effectively with guests and colleagues in a professional manner, maintaining discretion and confidentiality
• Assist with special projects, deep cleaning initiatives, and seasonal maintenance tasks as assigned
• Maintain a positive attitude and contribute to a collaborative team environment that prioritizes guest satisfaction