Linux Engineer L3

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning  Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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• Linux Engineer L3

• Must have 7-10 years of experience.

• Hands on Experience in Data Centre infrastructure

• • DC Operations and Management
  • Servers, Storages & Backup Solutions

• Good Working experience on Red Hat Enterprise Linux

• In depth understanding of Linux Kernel

• Hands on Experience in Managing large scale VMware Infrastructure

• Good Analytical and problem-solving skills

• Good knowledge about system and application monitoring tools, Automation Tools

• Experience in any Remote Management Tools for Software upgrades and Patch Management

• Experience in backup software & Integration

• Knowledge in any VDI solution- Citrix/ VMware Horizon and VMware workspace

• Capacity planning for all DC components

• Participate in calls and ownerships of RCA

• Certified in Rhel / VMWare /Windows

• Basic understanding on Windows Servers and related Enterprise class technologies

• Knowledge of Windows, DNS, Active Directory and group Polices & & Patch Management

Roles & Responsibilities

• Excellent communication skills
• Follow Systems policies and procedures
• Maintain daily checklist and task for the team
• Capable to handle multiple technologies together
• Good learning skills
• Coordinates with vendors for break fix and RCA
• Enable & implement new security polices
• Participation for new technology evaluation and coordinating with vendors for POCs.

Mandatory Skills: Linux Admin .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.