ORC India Manager, Application Support

I. Job Summary

The HR Tech Application Support Manager oversees a team responsible for the day to day support, planning for releases and upgrades and managing projects/enhancements for assigned HR system(s)/module(s). Provides strategic and tactical consultation and input on design options supporting processes/transactions. Plans with Functional Owners, Release Management and OCM to align resources and scope to milestones. Engaging and hands on leader with system expertise and experience.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
• Serve as the subject matter expert (SME) on Oracle Fusion Talent, Recruiting and Learning, including Solution Design & Implementation, Configuration & Administration, Integration & Data Management
• Responsible for systematic intake and coordination of the design, build, test, and deploy phases of the application in accordance with established governance
• Acts as change control leader - responsible for planning releases, upgrades, patches, and configuration across the assigned Oracle module(s)/HR application(s)
• Leads meetings and resolves priority issues with functional leaders/business stakeholders. Communicates change impacts to functional and change partners in support of change management
• Provides consultative support to Functional Owners and other stakeholders regarding configuration and system functionality to automate processes and address business issues. Oversees analysis to ensure optimal configuration
• Mentors and provides leadership development to team members and promotes continuous learning. Building a successful team and effective working relationships is a priority
• Provides status reporting, risk & issue log, and application updates on a regular basis. Appropriately escalates issues that may put projects, deliverables, timelines, or day to day support at risk
• Drives the team to meet project plan deliverables and timeline with a focus on standardization, simplification, and alignment of business processes across the enterprise
• Manages engagement with external vendors for support, enhancements, roadmap discussions and issue reporting/escalation
• Responsible for configuration of application according to design requirements and specifications. Works with Functional team to optimize processes and evolve to best meet business needs
• Responsible for Tier 2 support escalations and issue resolution, supports change management with system information. Responsible for overseeing and managing issues reported through the ticketing tool, ensuring they are addressed and resolved in a timely and effective manner.
• Champions data and process governance
• Responsible for managing and allocating the tasks to the team.
• Responsible for capacity planning, coordinating with the business team to prioritize and allocate critical activities effectively.
• Manage the complete process of identifying, designing, developing, and deploying system enhancements or bug fixes, ensuring timely resolution and alignment with business needs. Oversee testing, deployment, and post-implementation support to ensure seamless system performance and user satisfaction.
• Partner with HR, Talent Acquisition COE, Talent CoE , Leaning CoE, IT teams, and Oracle support partners to provide functional expertise, drive best practices, deliver user training, and ensure successful implementation and ongoing optimization of Oracle Fusion Talent solutions
• Lead the Talent Acquisition and Management applications of the organization.

III. Supervisory Responsibilities

Responsible for management of at least one direct report and is considered a leader on the HR Tech team giving direction and feedback to members

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.

Experience: Ten (10) years of HR Technology support experience, leading Service Delivery and managing vendor relationships (in addition to education requirement)

B. Certificates, Licenses, Registrations or Other Requirements

None required

V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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