EWM Consultant - L2

Skill: SAP S/4HANA EWM - L2 AMS Consultant

Location: Pune
Experience: 4–7 years
Employment Type: Full-time

Role Overview:
We are looking for an SAP S/4HANA Extended Warehouse Management (EWM) L2 AMS Consultant to provide functional application support for warehouse operations. The role involves incident and service-request handling, issue analysis, configuration support, coordination with L3/technical teams, testing, documentation, and continuous improvement of SAP EWM processes.

Key Responsibilities:

• Provide L2 AMS support for SAP S/4HANA EWM incidents, service requests, changes, and user queries within agreed SLAs.
• Analyze, troubleshoot, and resolve functional issues related to warehouse operations; escalate complex defects to L3 teams where necessary.
• Monitor tickets, prioritize critical business issues, provide timely updates, and ensure closure with proper resolution documentation.
• Support end-to-end EWM warehouse processes, including:
  • Inbound delivery processing
  • Goods receipt and putaway
  • Warehouse task and warehouse order management
  • Stock removal, picking, packing, staging, and goods issue
  • Outbound delivery processing
  • Physical inventory and cycle counting
  • Stock types, stock transfers, posting changes, and scrapping
  • Handling units (HU), batch-managed stock, and serial number processes
• Support warehouse structure configuration and master data, including warehouse number, storage types, storage sections, activity areas, work centers, doors, staging areas, and process-oriented storage control.
• Assist in configuring and supporting putaway, picking, replenishment, slotting, rearrangement, and exception handling processes.
• Coordinate with SAP MM, SD, PP, QM, TM, and ABAP teams to resolve integration-related issues.
• Support EWM integration with S/4HANA ERP processes, including deliveries, inventory postings, production supply, and goods movements.
• Perform initial analysis of EWM queues, IDocs, warehouse monitor errors, delivery inconsistencies, and interface failures.
• Prepare functional specifications for minor enhancements, reports, forms, interfaces, and fixes.
• Support unit testing, SIT, UAT, regression testing, and deployment validation for changes and releases.
• Maintain incident records, knowledge articles, SOPs, test scripts, and functional documentation.
• Identify recurring issues and recommend process improvements, preventive actions, and automation opportunities.
• Support business users with training, process clarifications, and post-deployment hypercare activities.

Required Skills & Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Supply Chain, Logistics, or a related field.

• 4–7 years of SAP EWM experience, including at least 2–3 years in AMS or production support.

• Hands-on experience with SAP S/4HANA EWM, preferably embedded EWM.

• Strong understanding of warehouse management and logistics business processes.

• Functional knowledge of inbound, outbound, internal warehouse processes, physical inventory, and handling unit management.

• Experience in troubleshooting warehouse task, warehouse order, delivery, stock, and process configuration issues.

• Good understanding of EWM integration with MM, SD, PP, QM, and ABAP.

• Exposure to EWM Monitor, queues, IDocs, error handling, and interface troubleshooting.

• Experience working with ITSM processes such as incident, problem, change, and release management.

• Familiarity with ticketing tools such as ServiceNow, Jira, Remedy, or similar platforms.

• Strong analytical, communication, documentation, and stakeholder-management skills.

Preferred Qualifications:

• Experience with decentralized EWM, RF framework, mobile RF devices, barcode scanning, and printer configuration.
• Knowledge of Production Integration, Warehouse Process Types, Process-Oriented Storage Control (POSC), Layout-Oriented Storage Control (LOSC), and Labor Management.
• Exposure to SAP Fiori applications for warehouse operations.
• Knowledge of EDI, IDocs, APIs, and middleware integration is desirable.
• SAP EWM certification is an added advantage.
• Experience supporting global warehouses, multi-site operations, or 24x7 support models is preferred.

Key Competencies:

• Strong customer-service and ownership mindset
• Ability to manage incidents under SLA-driven support environments
• Effective coordination with business users and technical teams
• Structured troubleshooting and root-cause analysis skills
• Ability to manage multiple tickets and priorities
• Willingness to provide support during critical warehouse operations, releases, and planned maintenance windows

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