Senior Analyst – US T&C WFS Ops

Proposed designation : Senior Analyst – US T&C WFS Ops (KGS)

Role: Individual Contributor (Voice + Non-Voice)

Reporting to Assistant Manager/ Manager

Geo to be supported : US

Shift : 2:30 PM to 10:30 PM

Work Mode: Hybrid

Roles & Responsibilities

·Skills Data Governance & BAU Operations:

oPerform weekly, bi-weekly, quarterly, and annual BAU processes for skills, certifications, role types, specialties, and known supply maintenance.

oMaintain Advisory datapoints across systems including Certinia, SmartConnect, and ProFinda.

oReview and decision ProFinda ontology merges; document decisions and deploy approved updates.

oManage change requests for skills, skills frameworks, and certifications—including evaluating, documenting, recommending, and deploying decisions.

oMaintain known supply labels based on requests and relevancy using defined methodologies and logs.

oExecute periodic refresh cycles (annual) for skills frameworks (L2 offerings, DMT frameworks, priority platforms, role types, RM ring‑fence categories).

o

·Process Documentation & Continuous Improvement

oCreate detailed process documentation, QRGs, reference logs, and SharePoint‑hosted materials for Advisory skills maintenance.

oDesign, refine, and document BAU workflows and long-term operating models for skills management.

oCollaborate with Tech Teams on enhancements including the design of a "Skills Agent" to streamline deployment and maintenance of skills data.

oConduct skills overlap analysis using data tools and generate consolidation recommendations for frameworks with high redundancy.

Roles & Responsibilities

·Skills Data Governance & BAU Operations:

oPerform weekly, bi-weekly, quarterly, and annual BAU processes for skills, certifications, role types, specialties, and known supply maintenance.

oMaintain Advisory datapoints across systems including Certinia, SmartConnect, and ProFinda.

oReview and decision ProFinda ontology merges; document decisions and deploy approved updates.

oManage change requests for skills, skills frameworks, and certifications—including evaluating, documenting, recommending, and deploying decisions.

oMaintain known supply labels based on requests and relevancy using defined methodologies and logs.

oExecute periodic refresh cycles (annual) for skills frameworks (L2 offerings, DMT frameworks, priority platforms, role types, RM ring‑fence categories).

o

·Process Documentation & Continuous Improvement

oCreate detailed process documentation, QRGs, reference logs, and SharePoint‑hosted materials for Advisory skills maintenance.

oDesign, refine, and document BAU workflows and long-term operating models for skills management.

oCollaborate with Tech Teams on enhancements including the design of a "Skills Agent" to streamline deployment and maintenance of skills data.

oConduct skills overlap analysis using data tools and generate consolidation recommendations for frameworks with high redundancy.

·Required Qualifications & Experience

oMinimum of 5 years progressive experience in Resource Management / Skills Management for an international client

oExcellent oral & written communication skills, with the ability to provide clear, concise, and empathetic responses.

oComfortable creating structured documentation, process flows, QRGs, and trackers

oData quality, data modeling, and dataset standardization experience

oExperience with SmartConnect / ProFinda or similar resource/staffing/skills platforms

oStrong process orientation and attention to detail

oAbility to work with Alteryx

oStrong Excel skills (VLOOKUPs, Pivot Tables, advanced formulas; macros preferred)

oStrong attention to detail and ability to work with evolving or emerging data points.

oAbility to analyze large datasets for trends, anomalies, overlaps, and insights.

oExperience managing master datasets and reference logs.

·Other information

oInterview process: 2-3 rounds of interview

oDoes the job role involve travelling: N/A