Unattended Payments Solutions Manager

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The Unattended Payments Solutions Manager leads the expansion of TNS's unattended payments business in Italy, driving market development, strategic partnerships, and solution innovation to accelerate growth across the Parking, EV Charging, Mobility, Ticketing, and Self-Service sectors.

Responsibilities

The Unattended Payments Solutions & Business Development Manager is responsible for accelerating TNS's growth in the Italian unattended payments market, with a focus on Parking, EV Charging, Vending, Ticketing, Retail Self-Service, and Mobility.

The role combines business development, payment solution expertise, and ecosystem management. Acting as the subject matter expert for unattended payment solutions, the successful candidate will support opportunity qualification, solution definition, partner development, and go-to-market execution in Italy. The role works closely with the Corporate Account Executive & Unattended Payments Business Lead, Sales, Marketing, Product, Engineering, Operations, and Delivery teams.

Business Development

• Identify and develop new unattended payment opportunities across the Italian market.
• Build, qualify, and manage a dedicated sales pipeline.
• Support the revenue and growth objectives of the unattended payments sector.
• Develop relationships with key customers, operators, and market stakeholders.
• Represent TNS at relevant industry events, trade shows, and market associations.

Solution Design and Pre-Sales

• Support Sales in the technical, functional, and commercial qualification of opportunities.
• Design and position the most appropriate solution for each customer requirement.
• Participate in workshops, presentations, discovery sessions, and technical discussions.
• Contribute to business cases, proposals, and commercial offerings.
• Support solution integration, onboarding, and certification activities.

Partner Ecosystem Development

• Build and manage relationships with PSPs, acquirers, processors, gateway providers, and payment technology vendors.
• Develop partnerships with solution providers operating in parking, EV charging, vending, ticketing, mobility, and self-service sectors.
• Identify, qualify, and facilitate the onboarding of new partners.
• Coordinate commercial and technical activities between external partners and internal teams.
• Support joint go-to-market initiatives.

Product, Market Intelligence, and Go-to-Market

• Capture market and customer requirements and translate them into actionable product roadmap recommendations.
• Monitor market trends, standards, competitors, and emerging payment technologies.
• Support the definition and positioning of the Italian Unattended Payments proposition.
• Evaluate new payment methods, terminal solutions, and unattended payment architectures.
• Partner with Marketing on campaigns, events, content creation, and demand generation activities.

Cross-Functional Collaboration and Governance

• Collaborate with Sales during customer and partner engagements.
• Coordinate with Product, Engineering, Operations, Service Delivery, Compliance, and Finance teams.
• Monitor integrations, milestones, delivery status, risks, and escalations.
• Maintain Salesforce and internal project tracking tools.
• Provide regular reporting on pipeline performance, partnerships, deliverables, and risks.

Qualifications

Experience and Background

• Experience within the payments industry, ideally in business development, pre-sales, solution management, product management, partnerships, or a related field.
• Experience working with acquirers, PSPs, gateways, processors, or payment technology vendors.
• Knowledge of payment integration, onboarding, and certification processes.
• Experience managing technical, commercial, and operational stakeholder relationships.
• An established professional network within the Italian payments market would be advantageous.

Technical and Market Knowledge

• Good understanding of payment ecosystems, transaction flows, and unattended payment architectures.
• Knowledge of EMV, ISO 8583, Android terminals, payment gateways, and terminal integration frameworks.
• Familiarity with one or more of the following sectors: Parking, Mobility, EV Charging, Ticketing, Vending, or Retail Self-Service.
• Understanding of European payment market dynamics, standards, and key compliance requirements.

Skills and Competencies

• Strong business development and relationship-building skills.
• Consultative approach with the ability to connect market needs, solutions, and commercial value.
• Excellent communication skills, with the ability to engage effectively with technical, commercial, and senior stakeholders.
• Self-motivated, organised, and able to prioritise and manage multiple workstreams.
• Fluent Italian and professional-level English.
• Willingness to travel within Italy and, where required, across Europe.

Key Success Measures

• Qualified pipeline generated within the Unattended Payments segment.
• Number and value of new business opportunities and customers acquired.
• Strategic partnerships established, activated, and converted into commercial opportunities.
• Speed and quality of technical and commercial opportunity qualification.
• Contribution to solution development and revenue growth objectives.

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.