Corporate Merchant Service Associate

This role caters for the Zain Cash acceptance and partners’ network, its primary function is to make sure that

our partners are aware of the service and its elements and that customers are kept abreast of an updated Zain

Cash partners list through Zain Cash channel

Key Responsibilities:

• Resolve issues concerned with partners that’s related to Zain Cash operational processes.
• Work in coordination with sales to acquire high value (merchants, corporate).
• Prepare daily/weekly/monthly/quarterly/etc. reporting measuring Zain Cash KPIs.
• Ensure that all Zain Cash BTL/marketing materials are being steadily available with the partners.
• Support in preparing proposals and contracts to merchants.
• Communicate and work with other Zain Cash internal stakeholders (IT, compliance, legal, and finance) to make sure that Business KPIs are being met.
• Support partners with Zain Cash application and other digital channels and necessary training.
• Identifying and communicating liabilities to responsible parties and ensuring that only authorized parties’ access and/or modify systems, applications, and information.
• Make sure customer contracts are checked and archived according to CBJ rules.
• Handling customer inquiries and complaints.
• Managing corporate inquiries and complaints.
• Supervise & validate the requests and the daily work over relative corporates and services.
• Gathering market requirements to comply with technology updates.
• Develop and update business cycle related to operation.
• Responsible to train customer care team and any related teams with Zain Cash products and services.
• Perform other duties related to the job assigned by the direct supervisor.
• Assessing organizational security threats and their impact and taking actions to eliminate/reduce risk areas.
• Setting security controls according to the confidentiality and sensitivity levels and reporting security breaches.
• Make sure Zain Cash services are available for Zain Cash agents 24/7.
• Keep related teams and portals updated with new Zain Cash services and information.
• Identifying and communicating liabilities to responsible parties and ensuring that only authorized parties’ access and/or modify systems, applications, and information.
• Assessing organizational security threats and their impact and taking actions to eliminate/reduce risk areas.
• Setting security controls according to the confidentiality and sensitivity levels and reporting security breaches.
• Performing other duties related to the job as assigned by the direct supervisor.

Requirements

• Bachelor’s degree in business administration or any related field
• 0-4 years of relevant experience.

Preferred Skills

• Good understanding about digital wallets
• Quick to learn.
• Attention to Detail