Network Maintenance Engineer

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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· Hands-on experience in onsite network support, field maintenance, or enterprise network deployment. · Working knowledge of LAN, WAN, WLAN, SD-WAN, routing, switching, VLANs, cabling, and access layer troubleshooting. · Ability to support Cisco Meraki MX, MS, and MR devices under remote SME guidance. · Experience with rack/stack, patching, AP mounting support, device replacement, cabling checks, and port tracing. · Understanding of onsite change execution, rollback support, maintenance windows, and post-activity verification. · Ability to capture accurate site documentation, photos, asset details, and activity closure evidence. · Bilingual English and Japanese communication capability is mandatory where Japan-facing coordination is required. · Multilingual Japanese, Chinese, and English capability is preferred for regional site coordination across Japan and China.

Process & Tools · Follow ITIL-aligned incident, problem, change, service request, and escalation processes. · Update tickets, activity logs, closure notes, and evidence in ServiceNow or agreed ITSM tools. · Follow approved site access, maintenance window, change approval, and health and safety procedures. · Vendor, carrier, OEM, and field partner coordination for onsite call closure. ·

Behavioral Skill · Strong customer-facing communication with professional business etiquette across regional stakeholders. · Ability to coordinate calmly during critical incidents and maintenance windows. · Disciplined documentation, timely escalation, and attention to onsite execution quality. · Willingness to work in onsite, dispatch, and approved 24x7 support models.

Mandatory Skills: Network Data Admin .Experience: 5-8 Years .Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.