Field Application Engineer

Esashi售后服务类

Responsibilities

1. On-Site Technical Support & Troubleshooting / 现场技术支持与故障诊断 Responsible for on-site installation, base station/boundary deployment guidance, mapping setup, and troubleshooting for robotic lawn mowers and smart garden tools in Japan, South Korea, and Thailand. Promptly respond to and resolve technical post-sales and field usage issues for local distributors and dealers. 负责日韩泰区域内智能割草机器人及庭院工具的现场安装、基站/边界部署指导、地图建立引导与故障排查。快速响应并解决当地代理商/经销商的技术售后与现场使用问题。
2. Technical Training for Channel & After-Sales Teams / 渠道与售后团队技术培训 Conduct regular technical training on product features, operation, app connectivity, common fault diagnostics, and maintenance for distributors, dealers, and after-sales service centers across Japan, South Korea, and Thailand to establish local service standards. Coordinate with HQ on distributor KPI evaluations. 针对日韩泰三地的代理商、经销商及售后服务网点，定期开展产品功能、操作使用、APP 连接、常见故障诊断与维修保养的技术培训，建立当地服务规范。配合总部对代理商的 KPI 考核。
3. Scenario Validation & On-Site Testing / 场景验证与测试落地 Perform on-site mapping validation and product adaptability testing tailored to unique lawn environments in Japan, South Korea, and Thailand (e.g., narrow lawns, complex terrain, steep slopes). 针对日本、韩国及泰国特有的庭院环境（如狭长草坪、复杂地形、多坡度等场景），配合进行现场建图验证与产品适配性测试。
4. Information Collection & Data Feedback / 信息收集与数据反馈 Collect field machine operation logs, environmental anomaly data, and hardware/software fault info. Seamlessly interface with HQ FAE/R&D teams to ensure issue closure and drive product iterations. 收集一线机器运行日志（Log）、环境异常数据及软硬件故障信息，与总部 FAE / 研发团队无障碍对接，跟进问题闭环并驱动产品迭代。
5. Technical Support for Sales & Trade Shows / 技术护航与市场展会支持 Collaborate with local sales and DIY channel teams to provide technical demonstrations, new product trial promotions, and technical support at offline trade shows and exhibitions. 配合当地销售与 DIY 渠道团队进行前期技术演示、新品试用推广及线下展会的技术保障。

Qualifications

1. Educational Background / 专业背景 ● Bachelor’s degree or above in Electronic Engineering, Automation, Mechatronics, Robotics Engineering, Telecommunications, or related fields. 电子工程、自动化、机电一体化、机器人工程、通信工程等相关专业本科及以上学历。
2. Experience Requirements / 经验要求 ● 1+ years of experience in FAE, technical support, or on-site after-sales service. ● Experience in robotic lawn mowers, smart home appliances/service robots, outdoor smart hardware, or DIY power tools is preferred. ● 1 年以上 FAE、技术支持或现场售后服务经验；有割草机器人、智能家电/服务型机器人、户外智能硬件或 DIY 动力工具行业经验者优先。
3. Professional Skills / 专业技能要求 ● Hardware & Hands-On Skills: Familiar with electromechanical structures and circuit fundamentals; hands-on capability in circuit board testing, wiring troubleshooting, and component assembly/disassembly/replacement. ● 硬件与动手能力: 熟悉机电结构与电路基础，具备电路板检测、线束排查及零部件拆装/更换的实际动手能力。 ● Software & App Debugging: Proficient in using debugging tools and end-user apps; able to guide customers and distributors through system connection, OTA firmware updates, and parameter tuning. ● 软件/APP 调试与操作: 熟练掌握相关产品调试工具与用户端 APP，能指导客户与代理商完成系统连接、固件升级（OTA）及参数调优。 ● Troubleshooting & Log Collection: Logical troubleshooting mindset; capable of guiding on-site system log retrieval and compiling standardized fault reports for HQ. ● 故障定位与日志收集: 具备清晰的故障排查思路，能够指导现场抓取系统日志（Log）并整理规范的故障报告提交给总部。
4. Language Proficiency / 语言能力 ● Japanese: Business fluent or native (ability to communicate seamlessly with local clients and partners). 日语: 商务流利及以上（能够无障碍与日韩泰当地客户及合作伙伴沟通）。 ● English/Chinese: Business fluent; ability to communicate seamlessly with HQ R&D and FAE teams. 英语或中文: 商务流利，能够无障碍与总部（Headquarters）研发及 FAE 团队对接沟通。 ● Bonus: Ability to communicate in Korean is a plus. / 能够用韩语进行交流为加分项。
5. Soft Skills & Travel / 综合素质与出差 ● Excellent on-site communication skills, independent problem-solving ability, and a strong service mindset. Ability to undertake short-term international travel within Japan, South Korea, and Thailand. ● 具备优秀的现场沟通能力、独立解决问题能力及很强的服务意识；能够适应日韩泰区域内的短期跨国出差。

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