Relationship Manager - Infrastructure & Energy

Key Responsibilities

Strategy implementation

• Implement the Infrastructure & Energy portfolio strategy in alignment with the Bank's overall corporate and business objectives.
• Deliver agreed revenue, profitability, balance sheet, customer acquisition, and growth targets.
• Drive the acquisition of new Infrastructure & Energy clients and identify opportunities for sustainable portfolio expansion.
• Develop a deep understanding of clients, industry trends, and the broader economic environment to support strategic decision-making and business development.

Sales and business growth

• Execute business development initiatives and client strategies to grow revenues, fees, and market share.
• Collaborate with product, sector, and business teams to deliver integrated financial solutions.
• Drive cross-selling and upselling of the Bank's products and services across the portfolio.
• Manage pricing, profitability, and portfolio returns while maintaining a healthy balance between asset growth and income generation.
• Improve customer experience and non-financial performance metrics, including customer acquisition, segmentation, and satisfaction.

Relationship Management

• Build, maintain, and deepen strategic relationships with key clients and stakeholders.
• Deliver exceptional and consistent customer service to drive loyalty, retention, and long-term value.
• Engage senior client decision-makers to identify opportunities and provide tailored financial solutions that support their business objectives.

Account monitoring

• Monitor daily referrals to ensure that client facilities are managed within the parameters set by the Bank
• Exercising discretion regarding account conduct based on a close knowledge and understanding of client activities

Risk Management

• Maintain portfolio quality within approved risk appetite, including NPL and PAR thresholds.
• Strengthen risk management, controls, governance, and business continuity processes within the portfolio.
• Ensure ongoing compliance with regulatory requirements, Bank policies, and operational procedures.
• Conduct regular portfolio reviews and implement corrective actions to mitigate risks and safeguard asset quality.

Education and Experience

• A University Degree from a recognized institution.
• At least Five (5) years’ experience in the Financial/banking sector,
• A minimum of 3 years’ experience in Corporate Relationship Management within Infrastructure, Construction, Engineering and Energy sectors.
• A minimum of 5 years’ experience in Credit and Financial Analysis
• At least 5 years’ experience in Client Portfolio Management
• Knowledge of Trade and Transaction Banking products
• Deep understanding of Infrastructure & Energy value chains
• Deep sector knowledge of Infrastructure & Energy Sectors including emerging trends, threats and opportunities.
• Digital Savvy and Computer literacy
• Entrepreneurial and Commercial thinking
• Excellent research, analytical, and problem-solving skills.
• Integrity & courage to challenge actions within various business units and the status quo.