Insurance & Claims Associate

Key Responsibilities:

Claims Reporting & Documentation:

• Ensure prompt First Notification of Loss (FNOL) submission for all accidents.
• Collect, verify, and submit essential claim documentation including police abstracts, damage quotes, and driver details.
• Maintain accurate claim records and support audit readiness through proper documentation.

Claims Coordination & Support:

• Liaise with insurance providers, assessors, underwriters, and internal teams to ensure timely claim verification and resolution.
• Monitor and track pending or unreported accidents ensuring all incidents are properly escalated and documented.
• Support in responding to customer inquiries regarding claim statuses and required documents.

Assessment & Repair Coordination:

• Coordinate damage assessments for electric motorbikes with significant repairs (above 15,000Kes) per insurer requirements.
• Schedule & support assessment appointments ensuring availability of necessary documents and electric motorbikes.
• Track repair progress and ensure submission of pre and post-repair images.

Data Management & Reporting:

• Maintain organized claim tracking systems and support with internal reporting on claim trends and processing times.
• Collaborate across functions to streamline workflows and reduce delays in claims handling.

Requirements

• A Bachelor’s Degree in Actuarial Science or a related field is preferred.
• A Diploma in Insurance, ACII, AIIK, or equivalent qualification is desirable.
• Previous experience in insurance, claims, or related roles is preferred.
• Good knowledge of insurance products.
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Excel/Google Sheets.
• Knowledgeable of industry rules and regulations.
• Excellent communication and teamwork abilities.
• Ability to work independently with minimal supervision.
• Ability to handle sensitive information with confidentiality.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Benefits

• A comprehensive medical cover to support your health and wellbeing.
• Work with a mission driven team focused on sustainability and clean mobility.
• A fun supportive team culture with monthly birthday celebrations & regular team events.
• Clear career progression pathways to Lead & Managerial roles.