Security Control Room Assistant

About the Role

Are you a Security Guard looking to step off the floor and into a fast-paced, technology-driven environment? We are seeking an entry-level Security Control Room Assistant to join our team. This is a fantastic opportunity to transition from physical guarding into a strategic operational role.

No prior Control Room experience is required, but you must have a strong security background and a passion for technology. You will be the “eyes and ears” of our operation, utilizing state-of-the-art software to ensure safety and efficiency.

Key Responsibilities

· OB (Observation) Management:

Proactively monitor CCTV feeds and alarm systems to identify and report security risks or suspicious behavior.

· Incident Management:

Act as the first point of contact for incoming reports. Accurately log incidents into our digital system and escalate them to the relevant authorities or management.

· Deployment:

Coordinate and dispatch security personnel to specific locations in response to alerts or operational requirements. Manage shift schedules and resource allocation via digital platforms.

· Technology Utilization:

Operate computer-aided dispatch (CAD) systems, smartphones, and communication apps to maintain contact with field teams.

· Reporting:

Generate accurate daily occurrence logs and detailed incident reports.

Requirements

· Education:

At least a school certificate holder (KCSE or equivalent).

· Experience:

Minimum of 2 years of experience as a Security Guard or in a similar security role.

· Tech-Savvy:

Confident in using computers & smartphones. You must be able to pick up new software quickly.

· System Knowledge:

Familiarity with or understanding of OB Management, Incident Management, and Deployment protocols.

· Communication:

Excellent verbal and written communication skills.

· Attention to Detail:

Ability to stay focused during long periods of monitoring and accurately record data.

· Availability:

Willingness to work shifts, including nights and weekends.

Serving Private Security Officers (Guards) are encouraged to apply.

Desirable (but not essential)

·

Valid Security Officer Certification

·

Fire Fighting Certification

·

First Aid certification.

·

Experience using CCTV or alarm monitoring software.

·

Be ready to START IMMEDIATELY

Benefits

What We Offer

· Full Training:

Comprehensive on-the-job training on our software and procedures.

· Career Progression:

Clear pathway to Chief Controller and management roles.

· Modern Environment:

Work in a fully equipped, air-conditioned control centre.

· Competitive Pay:

Commensurate with skill and experience