Loss Prevention Officer

Job Summary:

The Loss Prevention Officer will be stationed at the store exit and will be responsible for engaging customers while protecting company assets and supporting overall profitability. Serving as the final layer of defense against shrinkage, this role focuses on deterring theft, identifying discrepancies, and maintaining a visible security presence. The position holder must balance strong vigilance with professionalism, ensuring security protocols are upheld while delivering a positive, respectful customer experience.

Specific Duties and Responsibilities:

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Monitor the exit of high-risk merchandise frequently targeted by theft, ensuring proper purchase verification and control.

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Verify that items leaving the store matches purchase receipts to reduce scanning errors and prevent loss.

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Inspect the exit area and surrounding spaces for hazards or obstructions that could pose safety risks or liability concerns.

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Identify and address attempted theft involving carts or baskets of unpaid merchandise using non-confrontational techniques.

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Deliver courteous, final interactions with customers to ensure satisfaction while reinforcing a visible security presence.

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Observe front-end operations and employee behavior to detect potential internal theft, including unauthorized discounts.

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Maintain clear and organized exit pathways to support smooth customer flow and ensure emergency access is unobstructed.

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Act as the primary point of contact for security personnel and law enforcement during incidents requiring intervention or investigation.

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Conduct routine checks of exit security systems, including alarms and barriers, to ensure proper functionality.

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Monitor carts and baskets to prevent concealment of unpaid merchandise, particularly in undercarriage or hidden areas.

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Maintain a professional and approachable presence that promotes customer confidence and reinforces a safe shopping environment.

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Accurately record and report all incidents, suspicious activities, and safety concerns in real time for operational review and legal purposes.

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Provide a consistent, visible presence at the exit to discourage theft and signal active monitoring.

The Work Environment

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Stand for extended periods (often 6 to 8 hours per shift).

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Must be able to lift up to 10 lbs occasionally

Requirements

QUALIFICATIONS:

Education and/or Experience

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At minimum, Secondary School diploma or equivalent preferred

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One to three years of retail experience (preferred).

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Proven track record of reliability and punctuality.

Required Skills and Qualifications

• Excellent customer service skills
• Strong written and oral communication skills
• A polite and professional approach
• The ability to solve problems
• The ability to build and maintain rapport quickly with diverse populations.
• The ability to deliver clear and concise verbal and non-verbal communication skills.
• The ability to maintain a calm, helpful, and professional attitude under pressure.
• Maintain a baseline understanding of the Home & Building Depot’s various departments’ procedures to provide accurate directions