AOTE Coordinator

POSITION SUMMARY

Ambassadors of the Environment Coordinator
The AOTE Coordinator is responsible for managing the daily aspects of the Ambassadors of the Environment program. This includes but is not limited to: Booking guests for activities and being the primary point of contact between guests and Ambassadors of the Environment, posting charges accurately, cash handling, maintaining building, registering guests when they arrive for activity, keeping records and guest information up to date, keeping supplies and food stocks up to par, maintaining an upbeat and positive work environment, and assisting wherever needed.

Qualifications:

1. Strong, positive character, integrity, and adaptability
2. Ability to interact successfully with guests and clients; ability to address and respond to guest complaints according to the Ritz-Carlton standards
3. Excellent written and verbal communication skills in English; ability to respond to all guest inquiries (including via phone and email) in a timely and appropriate manner, using professional telephone and correspondence skills.
4. Professional experience managing a retail shop and/or online booking platform
5. Ability to multi-task, prioritize, and organize work assignments appropriately
6. Ability to work without direct supervision
7. Ability to understand verbal instructions
8. Ability to plan, organize, and accommodate guest requests and the activity schedules throughout the day and year
9. Strong organizational skills, and ability to maintain and organize accurate records
10. Flexibility to work a changeable schedule including evenings, weekends and holidays
11. Ability to interact successfully with hotel management/staff; Ability to accept supervisor and/or manager’s guidance
12. Experience working in a luxury resort/environment with outstanding customer service skills and the ability to upsell activities, products and services.
13. A warm & cheerful personality, an interest & appreciation for Cayman's culture & environment, & an ability and desire to lead, organize, and supervise children
14. Ability to use computers and learn new software. Proficiency in MS Word, Excel, and Microsoft Outlook, as well as hotel operating systems such as Opera, Micros, and Realtime Reservations
15. Moderate to strong swimmer
16. For Insurance reasons, the applicant must be 25+ years of age, with a clean (or willing to obtain) a Cayman Islands driving license.
17. Ability to keep an accurate cash count in assigned bank and organize receipts and payments throughout shift, turning in an accurate financial report at end of shift.
18. Ability to keep track of retail inventory and keep an accurate count of all merchandise, especially during month-end
19. Ability to speak a second/third language (Spanish, French, etc.) is preferred.
20. CPR/First Aid, AED certified preferred.

Essential Job Functions:
Provide a warm welcome to all guests at the Heritage House & share detailed knowledge of the various programs, registrar, guest billing, retail and program sales as well as scheduling special programs and services.
Coordinating transportation, equipment, amenities, guest meals, and providing administrative support to the Program Manager and general support to the program staff. (These duties include but are not limited to: assisting as a second staff member on activities both on land and in the water, cleaning, retail inventories, and child monitoring). Assist guests with program check-in
Ensure all paperwork is in order. Give naturalists a list of guests participating in the program. Follow coordinator checklists for various shift periods. Ensure cleanliness of workspace. Answer inquiries about program and book program activities. Request materials and restock supplies as needed
Attend relevant hotel meetings and trainings. Continually improve program and make suggestions. Manage payments (cash, credit card, room charges, PM accounts) throughout the day.

Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Clean and maintain recreational equipment and supplies.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

REQUIRED QUALIFICATIONS

License or Certification: CPR Certification

First Aid Certification

Recreation Equipment

Any certification or training required by local and state agencies.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.