Reservations Supervisor
- IHG
- Malaysia
- MYR 30,000 – MYR 45,000
Your Day To Day
Responsible for hotel reservations and ensure call in or email inquiries are responded on timely manner
Actively up-sell to support Total Revenue target.
Maintain a high level of product and service knowledge about all IHG Hotels & Resorts in the region.
Prepare and execute action plans which increase reservation sales and associated business.
Accept wait list reservations.
Manage “no show” reservations by investigation and recording of same.
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
Monitor reservation levels and inform Managers of current and future occupancy rates.
Prepare reservation sales report.
Promote the Hotel’s (and IHG generally) products and services.
Develop and maintain a regular pattern of sales calls.
Process amendments to reservations such as extensions, early departures, etc.
Record special billing arrangements for groups and conventions.
Maintain knowledge of special rates/ offers/ promotions.
Prepare reports as requested
Perform other duties as assigned.
What We Need From You
Bachelor’s degree / higher education qualification/equivalent
Minimum of 3 years related experience, including two years of reservations/front office experience and management experience
Strong knowledge of local businesses and business trends required.
Must speak local language(s).
Other languages preferred.
Skills
- Reservation Systems
- Upselling
- Customer Service
- Revenue Management
- Front Office Operations
- Report Preparation
- Local Language Proficiency
