Aftersales Technical Support Engineer

AmsterdamFull-timeR&D - Senior technical position

Responsibilities

1. Provide technical support:

• Serve as the first point of contact for our network with their technical inquiries, troubleshooting issues, and providing solutions in a timely and efficient manner.
• Collaborate with cross-functional teams, including quality engineering, product development engineering, sales and others to address and resolve customer issues effectively.
• Identify trends and patterns from systems (e.g. Scepter, DMS and others) and feedback, contributing to continuous improvement efforts.
• Communicate and write technical bulletins, technical descriptions, campaign information with the markets
• Manage technical repair manuals, wiring diagrams and others related to the technical department.
• Develop and deliver training programs to internal teams and aftersales network.

1. Conduct quality assurance activities:

• Investigate and analyse root causes of quality issues, working closely with relevant teams to identify corrective and preventive actions.
• Participate in the development and review of product documentation, specifications, and quality control plans.
• Support field actions, product upgrades/retrofits, on-site-interventions etc.
• Collaborate with HQ quality team to follow up and release upgrades accordingly.

Qualifications

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