Senior Receptionist

Company Description

Located in the stunning Queenstown region, Lumino Frankton is a modern, patient-focused practice dedicated to providing exceptional dental care in a warm and welcoming environment. Our team takes pride in delivering outstanding patient experiences while fostering a positive and supportive workplace culture.

As part of Lumino The Dentists, New Zealand's largest dental network with 119 practices across New Zealand, you'll enjoy the support of a trusted organisation while working alongside a friendly local team committed to making a genuine difference in the lives of our patients.

If you're seeking a role that combines leadership, customer service, and operational excellence in one of New Zealand's most spectacular locations, this could be the opportunity you've been looking for.

Job Description

We're looking for an experienced and confident Senior Receptionist to join our team at Lumino Frankton on a full-time basis.

This is an exciting opportunity for a motivated professional who thrives in a busy environment and is passionate about providing an exceptional patient experience. As our Senior Receptionist, you'll be responsible for leading front-of-house operations, supporting the wider team, and ensuring the smooth day-to-day running of the practice.

Working closely with the Practice Manager and clinical team, you'll play a key role in creating an outstanding patient journey while helping drive practice efficiency and success.

Key responsibilities include:

• Delivering an exceptional patient experience from the first phone call through to treatment completion
• Leading front-of-house operations and setting the standard for customer service excellence
• Managing appointments, recalls, treatment follow-ups, and clinician schedules
• Welcoming patients and ensuring a warm, professional, and positive practice environment
• Processing payments, managing accounts, and assisting with finance enquiries
• Maintaining accurate patient records and administrative systems
• Supporting the onboarding and training of new reception team members
• Collaborating closely with clinicians to optimise scheduling and patient care
• Handling patient enquiries and resolving concerns with professionalism and empathy
• Assisting with daily administration, banking, reporting, and general practice operations
• Identifying opportunities to improve processes and enhance practice performance
• Supporting business initiatives that contribute to patient growth and practice success

Qualifications

To be successful in this role, you will ideally have:

• Previous dental reception experience, with senior reception or leadership experience highly regarded
• Strong knowledge of appointment management, recalls, treatment plans, and patient administration
• Experience using Exact Dental software or similar practice management systems
• Exceptional communication and interpersonal skills
• A proactive and solutions-focused approach
• Excellent organisational skills with the ability to manage multiple priorities
• High attention to detail and accuracy
• Confidence working independently while also supporting a collaborative team environment
• A genuine passion for customer service and patient care
• Valid New Zealand work rights
• Be based locally in Queenstown or within an easy commuting distance to Frankton

Additional Information

At Lumino, we recognise that our people are our greatest asset. When you join our team, you'll enjoy:

• A full-time opportunity within New Zealand's largest dental support organisation
• A supportive and collaborative team culture
• Ongoing training and professional development opportunities
• Employee discounts on a range of dental services
• Career growth opportunities across our nationwide network
• Uniform provided
• A modern and welcoming practice environment
• The opportunity to make a genuine impact on both patient experience and practice success
• Working in the beautiful Queenstown region and enjoying an incredible lifestyle outside of work

Applying with Us? Here's What to Expect!

We know your time is valuable, so we've made the first step quick and easy. Once you apply, you'll receive a short email with a few simple questions. Complete these at a time that suits you, and our Talent Acquisition team will review your application and be in touch regarding next steps.

If you're an experienced dental receptionist ready to take the next step in your career and join a thriving, patient-focused practice, we'd love to hear from you. Apply today and become part of the Lumino family!