IT Support Technician (Tier 1)

Job DetailsLevel: EntryJob Location: FSC Panama City Corporate Office - Panama City, FL 32405Position Type: Full-Time (30 + hours/week)Education Level: A+, Network +, Security +, Cloud +Salary Range: $19.00 - $21.00 HourlyTravel Percentage: Local, as needed for businessJob Shift: DaysJob Category: Information Technology*A+ Certification or 2 years in the Information Technology.

Perform installations, maintenance and repair work on any computer related equipment that supports the business such as: laptops, desktops, communications equipment (digital & IP phones), tablets (including iPad’s), smart phones (iPhone’s and Android’s), printers, and any other computer related peripheral equipment or software an end user would reasonably be expected to use. Since the IT Support Technician will deal with frustrated clients who require their services immediately, the work environment can be stressful.

Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.

Essential Job Duties and Responsibilities:

This is a description of the major responsibilities of this position. This is a summary and does not include all activities that may be required to successfully perform in this job. The IT Support Technician must possess the ability to work safely, independently, and in a team environment.

Connect and set up hardware
Install workstations
Load all necessary software
Provide network access and connectivity
Install and maintain Antivirus and Spyware
Troubleshoot all operating system, software and hardware issues in a timely manner
Record all maintenance actions in Knack Database
Maintain a list of necessary maintenance and repairs
Research both current and potential services and resources
Record all asset information and disposition in Knack Database
Identify and prepare hardware for safe disposal
Ensure hardware is secure and stripped before disposal
Ability to troubleshoot and repair workstations via a remote desktop connection
Maintain a good understanding of the organization’s objectives
Update current work processes or documenting work processes where none exists
Familiarity with network operating systems, software and hardware
Walk new users through the orientation process
Provide individual support and training upon request
Maintain an updated inventory of software, hardware and resources
Other appropriate tasks as assigned by the department head
Perform other IT related duties during business hours, and when necessary, after business hours

Knowledge, Skills and Abilities (KSAs):

Ability to travel 
Ability to work flexible hours, including evenings and weekends as needed
Excellent problem-solving skills and attention to detail
Strong written and oral communication skills
Strong interpersonal skills with a demonstrated ability to communicate professionally with outside vendors and internal staff
A customer centric approach to IT support
Working technical knowledge of the latest operating systems, network protocols and standards
Read and understand all relevant documents, including OEM guides, procedural documentation and technical manual
Carry out relevant research
Perform tasks and prioritize in high-pressure environments
A working knowledge of network operating systems and hardware and a thorough understanding of PC hardware

Education and Experience:

A+ Certifications
Extensive experience of troubleshooting and repair of computers and peripherals
Experience in equipment support
High School Diploma or equivalent

Physical Demands:

Travel for the purpose of conducting company business. Must have a valid driver’s license
Lift 50lbs unassisted
Work with a computer for a minimum of 7 hours daily either standing or sitting
Read printed materials and computer screen with or without MS or other software accessibility functions
Must be able to effectively communicate in e-mail, by phone, or in person during the course of the workday
Ability to use peripheral accessories, components and other related tools 

Qualifications