Host, Premium Services

• Gathers feedback from patrons to enhance the development of new events and other incentives in the property and

promote in-house programs and promotions as well as help Event & Promotion in the execution of events &

promotions.

• Anticipates customers’ needs and problems for all players in Solaire Resort and Casino

• Builds a strong network/rapport with customers for acquisitions and retentions.

• Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers.

• Prepares and updates Arrivals and Departures of Players/ makes reservations for hotel rooms/updates reservations

of hotel rooms for players/players pick up or send off player’s airport/checks incoming flight times for airlines.

• Finds valuable customers on the floor and ensures a high level of service is rendered.

• Ensures that the mass gaming floor operations run smoothly.

• Invites and encourages potential players to participate in all promotions, events, tournaments, and offers.

• Offers complimentary F&B, room stays, and other perks based on player gaming activity.

• Assists patrons with hotel, limo, and restaurant bookings.

• Protects the confidentiality of all company files and documents under their immediate control.

• Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary.