Senior Manager

Essential Functions Digital Strategy & Opportunity Identification

• Partner with operations and clients to identify process improvement and AI/digital transformation opportunities.
• Analyze business requirements, assess current processes, and develop digital transformation roadmaps.
• Recommend solutions that improve operational efficiency, quality, compliance, and customer experience.

AI & Digital Solution Design

• Design AI and digital solutions leveraging Agentic AI, Generative AI, Intelligent Document Processing (IDP), Conversational AI, RPA, workflow automation, analytics, and machine learning technologies.
• Develop solution designs, business requirements, process flows, and implementation plans.
• Lead solutioning activities from discovery through implementation.

Client Engagement & Business Development

• Create executive presentations, solution decks, proposals, and business cases for internal and client stakeholders.
• Present digital solutions, conduct client workshops and demos, and support sales pursuits and RFP responses.
• Partner with Operations, Sales, and IT to develop scalable digital solutions.

Project Delivery & Governance

• Lead digital transformation projects, ensuring delivery within scope, timeline, budget, and quality expectations.
• Manage project risks, stakeholder communication, and required project documentation.
• Ensure compliance with organizational governance and technology standards.

Project Portfolio Management & Reporting

• Track and monitor the progress, milestones, risks, and benefits of digital transformation initiatives.
• Prepare executive dashboards, project status reports, and leadership presentations to provide visibility into project health, delivery progress, and business value.
• Report portfolio performance, key achievements, and strategic recommendations to senior leadership.

Innovation & Capability Development

• Stay current on AI and emerging technologies and recommend new digital capabilities/products.

1. Digital Strategy & Opportunity Identification
2. AI & Digital Solution Design
3. Client Engagement & Business Development
4. Project Delivery & Governance
5. Project Portfolio Management & Reporting
6. Innovation & Capability Development

• Graduate in any stream
• Lean Six Sigma Black Belt
• PMP, PRINCE2, Agile, Scrum, or equivalent project management certification is an advantage.
• Certifications in AI, Automation, or Cloud technologies are an advantage.

Minimum of 5 years of experience in digital transformation, automation, AI solutioning, project management, consulting, or healthcare operations, with experience leading cross-functional initiatives.

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.