Field Quality Engineer

Result Areas / Main Activities

Field Quality Management

• Investigates customer complaints and field quality issues related to aftermarket products.
• Performs technical analysis of returned products and supports warranty claim assessments.
• Coordinates product inspection and failure analysis activities.
• Establishes containment actions and drives corrective action implementation.

Customer Support

• Supports customers and distributors with technical product-related issues.
• Provides technical expertise to Field Area Managers operating in Poland and European markets.
• Participates in customer visits and quality reviews when required.
• Maintains a high level of customer satisfaction by ensuring fast and effective problem resolution.

Root Cause Analysis & Continuous Improvement

• Leads and facilitates structured problem-solving activities
• Coordinates cross-functional teams to identify root causes and define permanent corrective actions.
• Monitors effectiveness of implemented actions.

Quality Monitoring & Reporting

• Monitors field quality performance indicators and warranty trends.
• Identifies recurring issues and potential risks.
• Develops regular reports and dashboards for management and stakeholders.
• Supports quality reviews and management meetings with field performance data.

Required Experience

• 3–5 years experience in Quality Engineering, Customer Quality or Automotive Quality.
• Experience in aftermarket business is considered a strong advantage.
• Experience in customer-facing technical roles is preferred.
• Knowledge of automotive quality standards and methodologies.

Education

Bachelor's or Master's Degree

Field of Study: Mechanical Engineering

• Automotive Engineering, Industrial Engineering, Materials Engineering or other relevant Engineering disciplines

Languages

Language

Level

English

Advanced (C1)

Polish

Native / Fluent

Additional European language

Nice to have