Process and Customer Quality Engineer

As a Process & Customer Quality Engineer in Lodz, you will play a key role in driving quality performance across manufacturing processes and ensuring excellent customer satisfaction. You will work closely with Production, Engineering, R&D, and Supply Chain teams to identify improvement opportunities, resolve quality issues, and lead corrective actions. This role combines process quality ownership with customer complaint management, making a direct impact on operational excellence and customer experience.

We look forward to seeing your application!

In This Role, Your Responsibilities Will Be:

• Monitor and analyze quality performance indicators, identify improvement opportunities, and drive corrective and preventive actions to enhance manufacturing quality.
• Manage customer complaints and quality claims, coordinate containment activities, and ensure timely and effective resolution of customer issues.
• Lead problem-solving activities using quality methodologies such as 8D, FMEA, PDCA, 5Why, and root cause analysis.
• Conduct process and product audits, support new product introductions and production transfers, and ensure compliance with internal and customer quality requirements
• Collaborate cross-functionally with Production, Engineering, R&D, Planning, and Logistics to improve processes, reduce quality risks, and support continuous improvement initiatives.

Who You Are:

You are a proactive problem solver who uses data and analytical thinking to drive improvements. You build strong relationships across functions and effectively communicate with both internal and external stakeholders. You remain focused under pressure, prioritize customer needs, and are committed to maintaining the highest quality standards. You continuously seek opportunities to improve processes and deliver sustainable results.

For This Role, You Will Need:

• Bachelor’s degree in Mechanical Engineering.
• Minimum 1 year of experience in a Quality and/or Engineering role within a manufacturing environment.
• English language proficiency at minimum B2 level.
• Ability to read and interpret technical documentation, engineering drawings, and mechanical schematics.
• Practical knowledge of quality tools and methodologies such as 8D, PDCA, FMEA, 5Why, and Ishikawa.
• Good knowledge of Microsoft Office applications.
• Ability to work effectively in a dynamic, fast-paced, and multi-tasking environment.

Preferred Qualifications That Set You Apart:

• Experience in customer quality management and complaint handling.
• Knowledge of quality management systems, including ISO 9001, ISO 14001, ISO 45001, and VDA 6.3.
• Experience in conducting process or product audits.
• Experience supporting New Product Development (NPD) and production transfer projects.
• Knowledge of PPAP documentation and manufacturing quality processes.
• Continuous improvement mindset and willingness to expand professional competencies.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

Make this great opportunity yours!

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

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ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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