Workplace Support Assistant II

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

What the Workplace Management & Services Department does at Worldwide

A key partner of the People leadership team, the Workplace Management & Services team works to lead the company’s global strategy and delivery of workplaces that embody the culture of the company and integrate sustainability.
Workplace Management and Services collaborates in close partnership with the People team, Finance team, line managers and other stakeholders to act as the subject matter experts within the company, ensuring that programs are developed on time and within budget to continuously improve the workplaces within the company.

What you will do

• Ensuring all incoming and outgoing shipments are prepared recorded and dispatched as required; including training others as necessary

• Welcoming visitors; including preparing conference rooms for internal & external meetings, organizing catering and refreshments, administering desk bookings as needed

• Manage ordering of office supplies; monitoring and replenishing stock appropriately.

• Delivering excellent front of house service, including implementing visitor protocols, access badge assignment and ensuring incoming calls are received and re-directed appropriately

• Coordinate and deliver employee engagement events with support from local team members and departmental leaders

• Ensure the office and equipment is maintained in good order, including partnering with other stakeholders for AV, copiers and desktop equipment, ensuring general cleaning and maintenance has been carried out satisfactorily and escalating appropriately

• Support workplace moves as and when necessary, acting as host and security whilst vendors are working in the office.

• Providing a high level of customer service administrative support to the office & home-based employees as requested, resolving customer tickets, supporting onboarding and offboarding activities, ensuring confidential and sensitive matters are handled in a discreet and appropriate manner.

• Coordinating travel arrangements, itineraries, visa’s, ESTAs, Taxi’s and restaurant bookings etc. when requested

What you will bring to the role

• Proficiency in Outlook, Word, Excel, Internet

• Experience in operating office machinery – e.g. photocopier, scanner and shredder

• Ability to work independently and with a team

• Good time management skills

• Know when to make independent decisions or seek supervisory approval

• Willingness to adapt to new procedural requirements

Your experience

• Prefer 2-4 years office/business experience working in a support role

• Good standard of written and spoken English

• Ability to prioritise and handle multiple projects simultaneously; flexible and able to use sound independent judgment and take initiative to assess information within established procedures.

• Ability to interact in a diplomatic and professional manner, with clients, visitors and staff as required

• Ability to anticipate needs and follow through on all assigned tasks a must

• Conscientious with a professional approach to work

We love knowing that someone is going to have a better life because of the work we do.

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.

Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.