VP, Wealth Centre Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking a high calibre professional to join our team as a VP, Wealth Centre Manager.

In this role you will:

• Embed MAS regulatory expectations and Group policies/procedures/audit standards into daily operations to ensure full compliance.
• Lead day-to-day wealth centre operations, ensuring business continuity through effective resource planning and management.
• Improve operational efficiency and productivity by reviewing workflows/controls, removing bottlenecks, and reducing operational errors/losses (e.g., cash discrepancies, processing errors, FX/exchange losses).
• Make sound operational decisions within delegated authority, balancing customer experience with risk management and control requirements.
• Demonstrate strong risk & control ownership through robust controls, accurate record-keeping, and timely closure of internal/external audit and regulator actions.
• Drive service excellence by setting/monitoring service standards, tracking performance, and closing service gaps quickly.
• Build a high-performing, engaged team through open communication, teamwork, coaching, capability development, and ongoing performance feedback.
• Promote a service-and-sales mindset, identifying customer needs and introducing relevant bank solutions responsibly to improve customer satisfaction and business outcomes.

To be successful you will need:

• 3–5 years’ banking experience, particularly in branch operations.
• Strong leadership capability with experience developing, directing, and implementing plans.
• People management experience preferred.
• Strong communication and interpersonal skills to engage effectively with staff, peers, senior stakeholders, and customers.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (Singapore) Limited

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