Field Service Engineer I

The purpose of this position is to perform and provide counsel on expert emergency, maintenance, testing, engineering, programming, designing, and start-up technical support across any type of electrical or mechanical equipment, systems and subsystems (including software where applicable) from simple to moderately complex in nature. Performs or provides counsel on diagnosing and repairing equipment and systems (both hardware and software) beyond the capability of other Service technicians. FSE II may provide technical training, coaching, and work direction to other Service engineers and technicians and subcontractors. FSE II programming and engineering capabilities should also be superior and specific in nature to warrant the leadership level.

Technical and Job-related Responsibilities:

• HVAC Control systems work experience
• Service and maintenance of Honeywell and third-party equipment
• Prepare the shop drawings and application projects specifically for SLJs.
• Supervision of field installation, cabling in SLJs.
• Determine equipment and accessory needs for implementation and inform FSL or FSS in time.
• Carry out design works, programming of HVAC controllers, Fire Panels, Access Control Panels.
• Install EBI, prepare graphics and necessary programming works as per specifications.
• Be ready on the job site during temporary or final acceptance of SLJs.
• Availability for duties outside of normal working hours as per agreed rosters and as requested.
• Day to day servicing, calibrations and maintenance; including diagnoses and repairs faults in air-condition and mechanical equipment

Customer Satisfaction

• Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients.
• Ensure delivery of value to Honeywell clients and customers.

Finance

• Financial control according to previously agreed budgets and plans.

Cost Control & Productivity

• Minimize the cost and time of the project.
• Support FSS or FSL for project cost and progress reporting.
• Analyse backward completion of the projects with difficulties/mistakes met and make necessary suggestion for organization tuning accordingly.
• Create new sales opportunities during the application of the project.

Estimate and Risk Reviews

• Report possible future failures, disturbances and other opportunities for improvement.
• Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.

Quality, Measurement and Documentation

• Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader.
• Follow the Honeywell SOPs, HSE and quality systems while delivering the periodic maintenance services as well as the execution of spot services and SLJs.
• Achievement, measurement and reporting of performance indicators and site service objectives.

Health, Safety and statutory Compliance

• Carry out hazard and risk assessments for all tasks as per company policy and procedures.
• Report near misses, incidents and other opportunities for improvement.

Education level and/or relevant experience(s):

• Minimum Associates degree or technical trade school diploma; four-year degree in engineering or programming preferred.
• More than 3 years experience servicing HVAC systems.
• Honeywell and Industry based advanced programming skills
• Strong fault-finding skills
• Honeywell product knowledge is a plus
• Database and network knowledge

Knowledge and skills (general and technical)

• Ability to interact and build relationships with customers.
• Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.
• Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements.
• Must be able to work with limited supervision and direct contractors or other service technicians.
• Good communication both written and verbal.
• The ability to work under pressure.
• Strong commitment to safety and safe working environment.
• A team player

Other requirements (licenses, certifications, specialized training, physical or mental abilities required)

• Valid driver’s license
• B2 level English

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.