Assistant Manager Retail Training

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

Manage the development of retail operations trainings that equip the sales team with the essential knowledge in achieving business goals and targets.

KEY RESPONSIBILITIES:

Training Organization:

• To complete training needs assessments within the country and match courses available within adidas group to the needs.

• Develop and manage the retail training calendar in coordination with the District Manager, Operation Managers and Key Account Management teams as well as Sales Training Manager.

• To review training materials received from region/global and adapt the training to the requirements of the subsidiary while maintaining the integrity of the course and its learning objectives to ensure consistent delivery globally

• To be the champion of retail trainings

• Prioritize training per account and optimize training resources and training locations.

• Work with Retail Operations, Marketing and Sales to develop and refine retail training contents, ensuring the relevance by collecting retail operations guidelines and priority, and using own retail benchmark.

• Manage training resources including internal and external trainers and monitor training delivery quality

• Review feedback from customers and training KPIs to recommend improvements

• Develop processes for regular revision of content and effectiveness of evaluation

• Develop stringent control process for monitoring training delivery quality and participant eligibility

• Leverage internal/external expertise to ensure Retail Trainers are equipped with the essential, latest knowledge crucial to high-impact training delivery

• To track the completion of training within the retail employee group of the certificates

• To manage the preparation of local graduates to the adidas degree in retail management

Budget & Expenses:

• Manage assigned training budget and ensure cost effectiveness

Personnel Management:

• Set performance and development plan with retail trainers; review and evaluate.

KEY RELATIONSHIPS:

External: Agency

Internal:

Global different business units (Running/Basketball/Training/Original..etc)

Great China training team

TW market CTC & Marketing team

TW Retail Operation team (ROM/DM)

TW Retail Excellence

KNOWLEDGE, SKILLS AND ABILITIES:

IT Skills: Outlook/Word/Excel/ PPT Advanced

Language Skills: Fluent spoken and written English

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• University degree or above

• Minimum 5 years experience in retail related function.

• Minimum 3 years experience in retail training development and delivery in leading multinational / consumer goods company, or very successful franchise store manager experience.

• Experience with apparel retail or franchise training preferred