Test Administrator

Pearson Professional Assessment (www.pearsonvue.com) is the global leader in computer-based testing delivering exams through the world's most comprehensive and secure network of test centres in more than 180 countries.

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Centre Administrator to join our team based in Taipei.

Working Arrangements

• Initially a 12-month casual role .

• Working hours are not fixed and will vary, Monday - Friday 7:00am - 9:30pm and Saturday 7:00am - 7:30pm.

• Required to work a variety of days and shifts. We will endeavour to let you know your work pattern 2 weeks in advance.

• Flexible approach to working is essential as opening hours can vary according to business need.

• Hour rate at NT$245.00/hour.

Role

To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.

Key Responsibilities

• Provide a high level of customer service

• Prepare equipment and test environment per company procedures to deliver testing

• Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures

• Explain the test process to candidates and deal with other queries as required

• Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard

Experience

• Fluent in communicating in English, both verbal and written, as well as Chinese.

• Good face-to-face communication skills with experience in a customer facing role

• Ability to work with procedures and policy

• Strong attention to detail

• PC literate

• Ability to deal with conflict and work under pressure

Pearson Professional Assessment（www.pearsonvue.com）是全球首位使用電腦测试的先鋒，在全球180多个国家設有最全面，最安全的專業考試中心。

Pearson VUE提供了良好的职場工作環境，目前台北專業考試中心團隊正在招聘數名考试行政人员。

工作需求狀態:

• 為期12個月的兼職工作。

• 工作時間是排班制、需輪班，週一至週五上午7:00至下午9:30，週六上午7:00至下午7:30。

• 輪班工作表會提前2至4週告知您的工作時間和班次。

• 因為營業時間可能因業務需求而異，須能配合彈性上班。

工作職責:

執行考試中的管理和監考; 包括理解、遵守所有審查過程的政策和程序。 對考生展現並提供高水平的客服態度。

主要工作項目:

• 提供高水平的客戶服務。

• 按照公司規定做好執行考試前應有的準備工作。

• 根據Pearson VUE和客戶規定的程序報到考生（包括證件的驗證）。

• 向考生解釋考場規則、過程，及處理其他相關查詢。

• 確保考試進行中的完整性和安全性，維護考試監控的標準。

工作要求條件:

• 流利的中、英語文能力，包括聽、說、讀、寫中等以上。

• 良好的溝通技巧、能力，具有客服工作經驗尤佳。

• 能夠徹底遵守公司的政策和程序。

• 工作細心、認真。

• 熟悉電腦操作。

• 抗壓性強。