Administrator - Mayor's Action Center

Posting number: 10035

Department: Office of the Mayor

Job classification: Administrator - MAC

Posting type: Open

Categories: Administration

Summary

Agency Summary

The purpose and mission of the Mayor's Action Center (MAC) provides the people of Indianapolis and Marion County one place to request services, get information, or give feedback; by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the citizens of Indianapolis and Marion County.

Job Summary

This position is responsible for providing leadership for the Mayor's Action Center. Works in collaboration with other agencies and divisions as well as outside agencies to provide excellent links between the community and the city. Establishes strong working relationships with elected and appointed officials and their staffs to facilitate communication and coordination. The work performed in this position has a significant impact on public perception and understanding of programs and functions and the city's ability to respond to problems and issues of public concern. A high level of independent judgment is required in this position as the incumbent is in charge of operations of the Mayor's Action Center and managing the budget for the division. The incumbent in this position must be able to coordinate with other agencies and divisions as well as external stakeholders to gather and track information. This position will represent the city administration at neighborhood groups, office holders, and interact with all levels of other stakeholders. Incumbent in this position will interact directly with the Mayor and Mayor's staff frequently. Position reports to the Director, Community Outreach.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Examples of duties

• Position is responsible for leadership and management of all operations for the Mayor's Action Center to serve the needs and demands of the citizens of the city and county
• Oversees all aspects of the MAC which receives on average 700+ calls per day
• Ensures all MAC customer service representatives are well trained, and calls are monitored for accuracy and quality assurance
• Acts as the systems administrator for the customer response management (CRM) system
• Responsible for all other related technologies to support the MAC
• Prepares all requests for proposals and solicitations for new systems and systems modifications
• Evaluates and oversees implementation and quality of all content and performance of all MAC systems
• Prepares and analyzes all reports from the system
• Manages all data reporting, data integrity, data flow, and data location tracking of the system
• Responsible for budget management
• Ensures the management and implementation of a variety of programs
• Provides appropriate communications and promotes employee understanding of programs, policies, and objectives
• Engages in typical responsibilities of a manager requiring planning, evaluating, organizing, integrating, and controlling
• Supervisory responsibility involving hiring, performance appraisals, and training
• Responsible for developing team members, promotions, salary increases, terminations, and disciplinary
• actions, etc.
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Qualifications

Minimum Job Requirements and Qualifications
Bachelor's degree in Public Relations, Public Administration, Communications, or a related field with seven (7) years of progressive related work experience. With four (4) of those years in a supervisory capacity. One (1) year of related work experience may be substituted for each year of required education. Excellent speaking, writing, and listening skills are crucial. Knowledge of city government's functions is a must for this position. The ability to build a strong team to accomplish the MAC's mission is critical. Must establish and maintain effective working relationships with a full range of elected and appointed officials. Effective budget management, oral and written communications, staff development, and computer skills are required. Ability to multi-task and meet deadlines. Must be able to handle sensitive situations with tact, diplomacy, and confidentiality.

Preferred Job Requirements and Qualifications
Master’s Degree in Public Relations, Public Administration, Communication, or a related field and four (4) years of related experience with two (2) years supervising others. Bilingual is a plus.

If your qualifications meet the requirements of the posted position, your application will be referred to the hiring agency. Once the agency receives your application, all further communication during the interview and selection process will be handled directly BY THE AGENCY. It is IMPERATIVE that you record the contact information of the individual who is scheduling your interview. City-County HR will not have access to this information, is not involved in the interview or selection process, and can only confirm whether an application has been referred. After selection of the successful candidate, an official offer of employment will be made by HR.

Supplemental information

Essential functions are regularly performed without exposure to adverse environmental conditions. Some meetings maybe outside of the office with some evenings and weekends required.