Child Support Case Manager

Posting number: 27-00649

Department: 400 Health & Human Services - Community Access Eligibility

Division: Health and Human Services - Community Access Eligibility

Job classification: Child Support Recovery Officer

Posting type: Open

Categories: Human Services

Summary

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Child Support Services is seeking a Child Support Case Manager (Job Classification: Child Support Recovery Officer) to join our team!

As part of our team, you will play a crucial role in establishing, enforcing, and monitoring child support and medical support orders, as well as encouraging families to provide financial and emotional support for their children.

Job Duties:

• Manage an assigned caseload, perform complex case management, prioritize tasks and time to meet performance goals and critical deadlines.
• Communicate with customers and community partners including human service agencies, employers, clerk of court, and attorneys to achieve the goals of the Child Support Program through phone calls, emails, and written correspondence.
• Build strong working relationships with parents to help them overcome any reluctance to cooperate with Child Support Services and programs.
• Independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action to establish, enforce, or modify support.
• Use Microsoft Office Programs (Excel, Word, Outlook) proficiently. Having the aptitude to learn other computerized systems, including ICAR, is critically important for success in this position.
• Comprehend and adhere to confidentiality provisions in the Code of Iowa.

The ideal candidate will have strong experience with:

• Critical thinking skills and executing complex tasks independently
• Strong organizational skills and attention to detail
• Customer service, including de-escalation of conflictual or adversarial situations
• Excellent oral and written communication and report composition
• Ability to handle confidential information with discretion
• Extreme accuracy in mathematical calculations and timelines

Additional Requirements

• This position requires occasional travel. A valid driver's license is required to utilize our state vehicles that may be used for travel outside of the office as needed.
• This position requires the completion and successful passing of a level 5 FBI background check, including fingerprinting.

Geographical Information:
Davenport is a vibrant and diverse community located in Eastern Iowa along the Mississippi River. The Davenport office is located on the west side of Davenport near multiple restaurants and businesses.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits click here.
Click here to see how we compare with other employers or offers by using our Total Compensation Calculator.

Background Checks
Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer
HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1-800-735-2942 TDD).

All work performed on behalf of Iowa Health and Human Services must occur in the State of Iowa.

E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visitwww.e-verify.gov.

Qualifications

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full-time public contact work.
2. A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
3. Current, continuous experience in the state executive branch that includes eighteen months of full-time public contact work.
4. Current, continuous experience in the state executive branch that includes one year of full-time work with Child Support Services.

For additional information, please click on this link to view the job description.

Supplemental information

• This position requires occasional travel. A valid driver's license is required to utilize our state vehicles that may be used for travel outside of the office as needed.
• This position requires the completion and successful passing of a level 5 FBI background check, including fingerprinting.