AV Operations Director

Position Summary:

The Director of AV Operations is a senior leadership role responsible for overseeing the installation, project management, and engineering functions within the organization. This individual drives operational excellence across all AV projects, ensuring high-quality delivery, technical innovation, and efficient execution from design through installation. The Director will lead cross-functional teams, optimize processes, and ensure projects are completed on time, within scope, and on budget.

Responsibilities:

Operational Leadership

• Provide strategic direction and oversight for AV installation, engineering, and project management teams.
• Develop and implement operational processes, standards, and best practices to improve efficiency and consistency.
• Establish KPIs and performance metrics to track departmental success and drive continuous improvement.
• Collaborate with executive leadership to align AV operations with overall business objectives.

Project Management Oversight

• Oversee the full lifecycle of AV projects, from pre-sales engineering support through final installation and client handoff.
• Ensure all projects are delivered on time, within budget, and meet client expectations.
• Manage resource allocation, scheduling, and project prioritization across multiple concurrent projects.
• Mitigate risks and resolve escalated project issues.

Engineering Leadership

• Supervise AV engineering teams responsible for system design, technical drawings, and documentation.
• Ensure designs meet client requirements, industry standards, and scalability expectations.
• Evaluate and implement new technologies, tools, and methodologies to enhance system performance and innovation.
• Maintain quality control standards for all engineering outputs.

Installation Management

• Oversee field installation teams to ensure adherence to project specifications, timelines, and safety standards.
• Develop installation workflows, training programs, and quality assurance processes.
• Ensure compliance with local codes, safety regulations, and company standards.
• Support complex or high-profile installations as needed.

Team Leadership & Development

• Lead, mentor, and develop managers and team members across all AV operational departments.
• Foster a culture of accountability, collaboration, and continuous learning.
• Participate in hiring, onboarding, and performance management.
• Identify skill gaps and implement training and development plans.

Client & Stakeholder Engagement

• Serve as an escalation point for key clients and stakeholders.
• Partner with sales and account teams to support proposals and ensure alignment between client expectations and delivery.
• Maintain strong relationships with vendors, manufacturers, and subcontractors.

Financial & Resource Management

• Develop and manage departmental budgets, forecasts, and cost controls.
• Monitor project financial performance, including margins, labor utilization, and cost overruns.
• Identify opportunities to improve profitability and operational efficiency.