Local Manager

Position Title: Local Manager

Base Salary:

$67,500 to $112,500 annually DOE

Bonus:

Target annual bonus

Benefits:

Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge.

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

Our Company Values:

• Genuinely Caring:

  We treat customers and colleagues like neighbors, with empathy and full attention.

• Empowering You:

  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions.

• Innovation and Improvement:

  We constantly seek ways to improve how we serve customers and each other.

• Earning Your Trust:

  We build trust through clear, honest, human communication.

Job Summary

The Local Manager represents Ziply Fiber in a designated region, leading teams that install and maintain key residential and business network services. This role drives operational excellence, ensuring service commitments are met while fostering a strong customer

‑

first culture. The Local Manager also partners with sales, marketing, and other departments to support new business opportunities and strengthen Ziply Fiber’s presence in the community.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Customer Ownership

·

Instill a sense of pride and ownership in the company and the individual’s work.

·

Support employees who directly interface with the customers by removing barriers, soliciting process improvement suggestions, and streamlining the work.

·

Hold employees and other departments accountable to meet customer needs.

Operations Proficiency

·

Has a solid understanding of the business.

·

Hold team accountable to achieving results through modeling behavior, coaching and performance management.

·

Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers.

Employee Relations

·

Provide feedback and direction to technicians to ensure employee development, engagement, and business knowledge.

·

Ensure a positive work environment by listening and responding to employee feedback, issues, questions, and concerns in a timely manner.

·

Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace.

Community Relations

·

Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.

·

Leverage community relationships to retain existing business and identify future business opportunities.

·

Ensure continuous education and awareness of community issues/developments via involvement in local market community boards and civic organizations.

Competitive Marketplace

·

Has thorough understanding of the local competition (products, promotions, business/sales & marketing strategies).

·

Partner with marketing to act as the “eyes” and “ears” of the local market to promote local initiatives and ensure appropriate competitive response.

Other Duties

·

Performs other duties as required to support the business and evolving organization.

Required Qualifications:

·

High

school

diploma

or GED.

·

Minimum of two (2)

years

of

prior

supervisory

experience

.

·

Successful

completion/certification

in

related

technical

fields

or

vendor

equipment

desired.

·

Advanced

knowledge

of

installation,

repair,

central

office,

and

outside

plant

functions.

·

Basic

knowledge

of

FTTH

and

data

networking.

·

DSL

installation

and

repair

experience.

·

Basic

understanding

of

electronics,

electrical

circuitry,

network

installation,

maintenance,

and testing of central offices.

·

Must

be

available

24/7

to

support

off-shift

technicians

and

emergency

situations

as

needed.

·

Must

take

pride

and

ownership

in

work

and

exhibit

a

willingness

to

learn.

·

Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

·

Must complete a pre-employment drug screening.

Preferred Qualifications:

·

Bachelor’s degree in Telecommunications, Operations Management, Business Administration or a relevant degree.

Knowledge, Skills, and Abilities:

·

Ability

to

perform

complex

hardware/software

research

and

provide

first

level

technical

support.

·

Ability

to

interact

with

internal/external

customers

and

various

community

leaders

to

establish relationships and to assist with problem resolution.

·

Strong

leadership

and

interpersonal

skills

along

with

a

strong

work

ethic,

and

the

ability

to

work well under pressure within critical deadlines.

·

Strong

verbal

and

written

communication,

attention