Program Manager

We have an opportunity for a Residential Program Manager to lead four CRR programs throughout Delaware County.

The Residential Program Manage r is a passionate leader dedicated to creating safe, supportive, and thriving homes for the individuals we serve. By guiding teams, overseeing program operations, and championing quality care, this role helps empower residents to reach their full potential while fostering a culture of compassion, accountability, and excellence.

Responsibilities include:

Program Operations & Administration

Manage the day-to-day operations of the program, including clinical and administrative coordination, scheduling, treatment authorizations, service planning, program performance monitoring, and implementation of organizational policies and procedures.

Quality Assurance & Compliance

Oversee treatment and support services to ensure quality care, regulatory compliance, achievement of program objectives, and continuous quality improvement through performance monitoring, program evaluation, and process reviews.

External Relations & Program Development

Serve as a liaison with county, state, managed care, and funding agencies; represent the program in stakeholder meetings; and support program marketing, growth, development, and expansion initiatives.

Staff Leadership & Workforce Management

Lead recruitment, hiring, training, scheduling, and retention efforts while managing employee performance, attendance, leave administration, disciplinary actions, labor relations, and staffing requirements to ensure effective program operations.

Employee Development & Culture

Provide coaching, mentoring, performance feedback, and professional development opportunities while fostering a collaborative, accountable, and values-driven work environment aligned with organizational expectations.

Resident Services & Outcomes

Ensure individuals receive meaningful treatment, skill-building opportunities, and therapeutic activities that support service plan goals, personal growth, and positive outcomes.

Earn $70-73k/year (salary commensurate with experience)

If you’re ready to make a real difference every day, we invite you to step forward and lead with purpose.

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey.

Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.

Merakey welcomes all Veterans to apply!

Qualifications

The ideal candidate will possess the following qualifications:

• Master’s degree in human services or a similar concentration
• 2 years of supervisory experience
• 3-5 years working in a residential setting
• Valid driver’s license and clean driving record
• Able to work Monday-Friday 8am-4pm, but flexible to the needs of the programs, able to assist in emergency situations

Skills needed:

• Case management experience
• Ability to build relationships though community outreach and maintain program census
• Experience completing assessments on referrals
• Strong organizational and time management skills
• Self-motived and results driven

Work Schedule

Mostly 1st shift, but some flexibility is required