Dining Attendant, Guy Fieri

Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE: Dining Attendant

DEPARTMENT: Food and Beverage (Employee Cafeteria, Food Court, Gordon Ramsay, Selu Garden Cafe, Guy Fieri, Wicked Weed Brewing)

GRADE/FLSA STATUS: H7—Non-Exempt

BADGE TYPE/COLOR: Work Permit--Green

REPORTS TO: Sous Chef

SUPERVISES: NA

JOB SUMMARY:

The primary function of the Dining Attendant will be to ensure all assigned areas are kept orderly and clean.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Establish and endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values
• Clear used items from tables
• Wipe tabletops and chairs, using damp cloth
• Mop and sweep floors
• Stocking products as needed
• Ensure that stock delivered from warehouse is put away in proper storage areas in a timely manner
• Maintain work area is in a safe condition, taking care of spills and other hazards as necessary
• Maintain a neat and sanitary appearance of assigned work
• Inform Supervisor /Manager of any situations that arise or need immediate attention
• Interact pleasantly with guests when moving through the dining room
• Know the hours/days of operation
• Acknowledge and respond to customers immediately demonstrating top box customer service standards
• Build relationships with customers demonstrating excellent service skills
• Accommodate the needs and requests of any guest
• Provide the highest quality of service to customers and associates at all times
• Complete a task, even if overtime is involved
• Receive and examine inventory and supplies to ensure quality and quantity meet established standards and specifications
• Properly maintain and store company inventory including utensils, cookware, and machinery
• Protect all company assets regarding waste, breakage, and theft
• Share equipment with co-workers
• Abide by appearance standards
• Complete daily shift checklist that is verified by leader before leaving
• Perform any other duties as requested by shift leader
• Adhere to regulatory, departmental, and company/department policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• High school diploma or GED preferred
• Must demonstrate the following essential knowledge and skills:
• Neat, professional appearance with excellent personal hygiene
• Willing to learn and be adaptable
• Ability to communicate effectively with all levels of employees and guests
• Excellent customer service skills
• Documented teamwork behaviors and attitudes
• Team player

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be physically mobile with reasonable accommodations
• Must be able to stoop, bend, kneel, crouch, reach, twist, push and pull items
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak and understand English
• Must be able to handle high stress in the work environment and turn stress into high energy
• Must be able to be on feet for 8-hour shift
• Must be able to lift and carry 50 pounds
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to work a flexible schedule including weekends, evenings, and holidays