Connect Ambassador

The Connect Ambassador will support efforts to serve and educate customers at Evergy Connect. The position involves, but is not limited to, greeting customers as first point of contact, and based on the customers needs, will answer questions and coordinate traffic flow so customers can self-serve or speak with a Connect Specialist. The Ambassador will be exposed to the facility's mission, goals, and daily operations through opportunities to support the department and attend staff meetings, programs and events, and to collaborate with team members from other departments. The Ambassador will help with event preparation and clean-up, as well as provide support to internal and external stakeholders as required for special events. The Ambassador should expect to gain knowledge of Evergy's business practices and industry trends, learn the skills associated with being an active team member including thought-generation and effective discussion, and how to successfully interact with customers and community partners.

Duties and Responsibilities:

(major “buckets” listed with average percentage of time spent on each “bucket” over the course of a year)

• Responsibility 1 – Help create a positive customer experience through customer engagement and providing support to Evergy Connect staff

• Approximately 65% of time spent on average over a one-year period

• Greet customers and assess needs (20%)

• Effectively answer basic questions (20%)

• Manage human traffic flow within the space (15%)

• Assist customers with payments.

• Collaborate with the facility team on escalation-types and resolutions (15%)

• Other duties as assigned to support customer service needs (15%)

• Responsibility 2 – Help enhance effectiveness of community engagement by supporting the team in community outreach endeavours

• Approximately 35% of time spent on average over a one-year period

• Provide assistance in event preparation and tear-down, with both internal and external stakeholders (20%)

• Assist the team as required during extended outage situations (10%)

• Help with the development of workshops/seminars for community and customer groups (25%)

• Assist with opening/closing of the facility on daily basis, ensuring systems shutdown and facility is secured (20%)

• Assist with gathering data on effectiveness of community events as it relates to growing community partnerships and/or customer feedback (25%)

• Provide customer education around Evergy’s portfolio of Energy Efficiency products and services in addition to processing enrollments for these programs when applicable.

Skills

Office suite, Administration, customer service, bilingual in spanish

Top Skills Details

Office suite,Administration,customer service

Additional Skills & Qualifications

• Solid communication and customer service skills

• Self-starter

• Outgoing and personable

• Organized with attention to detail

• Able to work well in a fast-paced environment

• Good judgment

• Knowledge of MS Office Suite

• Works well in team environment

• Professional demeanour

• Flexible and adaptable – assignments, priorities, work hours/shift and obligations

• Spanish bilingual skills are an added advantage

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Kansas City, MO.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kansas City,MO.

Application Deadline

This position is anticipated to close on Sep 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.