Help Desk Analyst

Job Summary

We are seeking a customer-focused Help Desk Support Analyst to provide first-level technical support for end users in a fast-paced environment. This role is responsible for resolving a wide range of hardware, software, account access, and application issues while delivering outstanding customer service. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and experience working within a structured service desk environment.

Key Responsibilities

• Respond to technical support requests through phone, email, voicemail, self-service portals, and callback requests.
• Troubleshoot and resolve common issues related to hardware, software, Windows operating systems, Microsoft 365 applications, Outlook, printers, network connectivity, and user account access.
• Log, track, document, and manage incidents and service requests using the organization's ticketing system.
• Escalate unresolved issues to appropriate support teams, ensuring detailed troubleshooting steps and documentation are provided.
• Monitor and communicate critical incidents and service disruptions to appropriate stakeholders and support groups.
• Research unfamiliar technical issues using knowledge base articles, technical documentation, and approved support resources.
• Create, maintain, and update support documentation, standard operating procedures, and knowledge base content.
• Share incident trends, process improvements, and lessons learned with team members to improve service delivery.
• Participate in team meetings, training sessions, and professional development opportunities.
• Follow established security policies, Help Desk procedures, and IT service management processes.
• Deliver exceptional customer service while maintaining professionalism and a positive attitude.
• Contribute to continuous improvement initiatives that enhance support operations and user satisfaction.

Required Qualifications

• 1-3+ years of Help Desk, Service Desk, or Technical Support experience.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Knowledge of Outlook, Active Directory account management, password resets, and user administration.
• Experience troubleshooting hardware, software, printer, and connectivity issues.
• Familiarity with ticketing systems and incident management processes.
• Strong problem-solving, analytical, and troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to multitask and manage competing priorities in a fast-paced support environment.
• Strong customer service orientation and commitment to end-user satisfaction.

Preferred Qualifications

• Experience supporting enterprise environments.
• Knowledge of ITIL or IT service management best practices.
• Familiarity with remote support tools and endpoint management solutions.
• Technical certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or related certifications.

Top Skills

• Help Desk / Service Desk Support
• Windows Troubleshooting
• Microsoft 365 & Outlook Support
• Account Administration & Access Management
• Hardware & Software Support
• Printer & Connectivity Troubleshooting
• Incident & Ticket Management
• Documentation & Knowledge Base Maintenance
• Customer Service
• Problem Solving & Escalation Management

Job Type & Location

This is a Contract to Hire position based out of Nashville, TN.

Pay and Benefits

The pay range for this position is $24.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Nashville,TN.

Application Deadline

This position is anticipated to close on Sep 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.